Bayan Supports NTC’s Consumer Protection Guidelines  

Maverick telecommunications company, Bayan, expressed their enthusiasm over The National Telecommunications Commission’s (NTC) June 8 circular on Consumer Protection Guidelines as it proved not only to complement, but also to reinforce, Bayan’s existing commitment of always putting customers first. 

Under the guidelines, consumers should have the right to opt-out from a  post-paid service without a penalty for a specified period of time and that subscribers can only be charged according to the rates, terms and conditions the consumer has agreed to. 

Bayan has already been doing this with its revolutionary Money-back Guarantee program (MBG) that gives subscribers the freedom to return any Bayan product or service, for any reason, within 15 days and they’ll get their money back, no questions asked. 

  “Each customer is our priority client. We understand that staying loyal is completely their choice. But the difference is that we will make it our business to make sure we stay loyal to them,” says Chief Executive Consultant for Bayan Telecommunications, Tunde Fafunwa. “For Bayan’s unprecedented service guarantee, we are setting aside 50 million pesos for the year to back-up our claims for our rebate program,” he adds. 

In the Bayan rebate program, if a Bayan landline remains un-repaired for more than 24-hours, P100  will be given for every day the problem stays unsolved. For bayanDSL, a rebate of P500/day is given.   

“Our 24-hr Quick Repair Guarantee proves that we are serious when we say that customer satisfaction is our priority. Why should consumers pay for services that they can’t use? With our service guarantee, we will pay the customer until the problem is fixed,” exclaims Fafunwa. 

The Commissioner of the NTC, Abraham Abesamis says that implementing programs like Bayan’s on consumer protection will address widespread complaints and further promote consumer welfare and protection.