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Rank: Newbie
Groups: Member
Joined: 3/5/2010
Posts: 5
Points: 15
Location: Quezon City, Tandang Sora
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Been Having These Internet Problems For 3 weeks now, at wala parin solution. I'm Subscribed to a 2mbps plan. and its really not worth the money. at first it was ok, i was able to download up to 267kbps in torrents and private file hosting sites. NOW "IM DONT GET THE FULL BANDWIDTH THAT YOUR PROMOTING" Dilemma: I wasnt able to use my internet for almost 2 weeks because of your so called "REWIRING OF CABINETS" then i called customer support and they said that they would fix the problem. a technician visited our home. and he "PARTIALLY" fixed it. tested the internet for 1-2 days it was running fine. then poof all of a sudden my DOWNLOAD speeds went down. ive been getting 2885 bits not kbps. tried calling customer support and asked if they could reset my connection but nothing happened. the connection was still the same. P.S. if the moderators are going to scold me for what ive posted. "I HAVE THE RIGHT TO COMPLAIN BECAUSE IM PAYING 3k+ MONTHLY FOR A SLOW AND CRAPPY CONNECTION" Quote:Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Pixelated>cd .. C:\Users>cd .. C:\>ping www.yahoo.comPinging any-fp.wa1.b.yahoo.com [98.137.149.56] with 32 bytes of data: Reply from 98.137.149.56: bytes=32 time=376ms TTL=56 Reply from 98.137.149.56: bytes=32 time=351ms TTL=56 Reply from 98.137.149.56: bytes=32 time=324ms TTL=56 Reply from 98.137.149.56: bytes=32 time=326ms TTL=56 Ping statistics for 98.137.149.56: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 324ms, Maximum = 376ms, Average = 344ms C:\>tracert www.yahoo.comTracing route to any-fp.wa1.b.yahoo.com [98.137.149.56] over a maximum of 30 hops: 1 * * * Request timed out. 2 21 ms 6 ms 7 ms 121.96.0.218.BTI.NET.PH [121.96.0.218] 3 7 ms 7 ms 11 ms 121.96.0.218.BTI.NET.PH [121.96.0.218] 4 7 ms 10 ms 6 ms 202.78.119.1 5 443 ms 443 ms 440 ms so-4-1-0.sjc11.ip4.tinet.net [213.200.84.209] 6 441 ms 472 ms 442 ms xe-0-0-0.sjc10.ip4.tinet.net [89.149.187.181] 7 330 ms 322 ms 321 ms ge-2-3-8.pat2.sjc.yahoo.com [216.115.96.14] 8 329 ms 336 ms 328 ms UNKNOWN-216-115-107-63.yahoo.com [216.115.107.63 ] 9 322 ms 321 ms 322 ms te-8-1.bas2-1-prd.sp2.yahoo.com [67.195.128.243] 10 322 ms 327 ms 329 ms ir1.fp.vip.sp2.yahoo.com [98.137.149.56] Trace complete. C:\> EDIT: My Connection Tested @ Quezon City Server  'Yet I Dont Get the Bandwidth that speedtest.net is showing' Proof:  '3weeks ago my DL speed can go up to 190kbps++'
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 7,727
Points: 15,290
Location: Sa Web (aka Cyberspace)
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neurodamage1 wrote:Been Having These Internet Problems For 3 weeks now, at wala parin solution. I'm Subscribed to a 2mbps plan. and its really not worth the money. at first it was ok, i was able to download up to 267kbps in torrents and private file hosting sites. NOW "IM DONT GET THE FULL BANDWIDTH THAT YOUR PROMOTING" Dilemma: I wasnt able to use my internet for almost 2 weeks because of your so called "REWIRING OF CABINETS" then i called customer support and they said that they would fix the problem. a technician visited our home. and he "PARTIALLY" fixed it. tested the internet for 1-2 days it was running fine. then poof all of a sudden my DOWNLOAD speeds went down. ive been getting 2885 bits not kbps. tried calling customer support and asked if they could reset my connection but nothing happened. the connection was still the same. P.S. if the moderators are going to scold me for what ive posted. "I HAVE THE RIGHT TO COMPLAIN BECAUSE IM PAYING 3k+ MONTHLY FOR A SLOW AND CRAPPY CONNECTION" Quote:Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Pixelated>cd .. C:\Users>cd .. C:\>ping www.yahoo.comPinging any-fp.wa1.b.yahoo.com [98.137.149.56] with 32 bytes of data: Reply from 98.137.149.56: bytes=32 time=376ms TTL=56 Reply from 98.137.149.56: bytes=32 time=351ms TTL=56 Reply from 98.137.149.56: bytes=32 time=324ms TTL=56 Reply from 98.137.149.56: bytes=32 time=326ms TTL=56 Ping statistics for 98.137.149.56: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 324ms, Maximum = 376ms, Average = 344ms C:\>tracert www.yahoo.comTracing route to any-fp.wa1.b.yahoo.com [98.137.149.56] over a maximum of 30 hops: 1 * * * Request timed out. 2 21 ms 6 ms 7 ms 121.96.0.218.BTI.NET.PH [121.96.0.218] 3 7 ms 7 ms 11 ms 121.96.0.218.BTI.NET.PH [121.96.0.218] 4 7 ms 10 ms 6 ms 202.78.119.1 5 443 ms 443 ms 440 ms so-4-1-0.sjc11.ip4.tinet.net [213.200.84.209] 6 441 ms 472 ms 442 ms xe-0-0-0.sjc10.ip4.tinet.net [89.149.187.181] 7 330 ms 322 ms 321 ms ge-2-3-8.pat2.sjc.yahoo.com [216.115.96.14] 8 329 ms 336 ms 328 ms UNKNOWN-216-115-107-63.yahoo.com [216.115.107.63 ] 9 322 ms 321 ms 322 ms te-8-1.bas2-1-prd.sp2.yahoo.com [67.195.128.243] 10 322 ms 327 ms 329 ms ir1.fp.vip.sp2.yahoo.com [98.137.149.56] Trace complete. C:\>
Very nice post. I am so amused.
A few things:
1) We all have the right. It is not just you. FYI. 95% here are subscribers just like you. It does not mean you are paying a higher internet service, you have the right above everyone else here. Nor that does give you an excuse nor the right to break the rules. We are all paying BayanDSL here. The remaining 3% are employees of BayanDSL, BUT they are also subscribers like you and me. The remaining 2% are from Management. So again, with all your due respects, follow the rules and perhaps, we might even welcome you here.
2) We are a community of BayanDSL subscribers. The Forum is NOT an online technical support. Just to set your expectations, we can only do follow ups here thru our fellow subscribers who are employees of Bayan DSL. We, thru our Bayan Moderators and BayanDSL Forumers, forward the concerns here to the technical support hot line.
3) We have rules here. This is a community and therefore, you are obliged to follow the rules. Your post already broke several rules.
a) Your account number is not indicated.
b) Your set up is not indicated.
4) Our participation here is by privilege, not a right. This is a community of subscribers of BayanDSL. While this is a feedback mechanism for BayanDSL, the Forum and its members, thru its moderators, have the right to take away that privilege granted to a member who breaks the rules. That is in the rules and with all your due respects, I hope you read it.
5) We all have the right to complain. However, our posting manner must still comply with the rules. Your posting some stuff in all caps indicate you are shouting. Posting in all caps, unless indicated to be of emphasis, is considered rude in any internet forum. We do not tolerate rude behavior in the Forum. Needless to say, this is your final notice for your posting manner.
Needless to say Sir: Your post alone violated 3 rules in the Forum. It is the basics of joining any community to familiarize ourselves with any rules or conventions before we start asserting ourselves in the Community. While we are not stopping you from complaining, and do encourage you to let us know here your woes, your post must conform with the established rules in the Forum.
Bottom line: The moderators have the right to scold you for your posting manner, and for breaking the rules. Bottom line: We are a community of subscribers and so therefore you must comply and conform with the rules. Your paying a higher internet service does not give you any form of right above us here because we are all subscribers like you and have equal rights. We are all paying Bayan like you. While you have the right to complain, your posts must conform with the standards of our community. You may leave us all in peace if you decide not to conform or comply with the rules. After all, you still can email Bayan your concerns thru their email: customersupport@bayan.com.ph, or you may call their hot line to follow up your concerns. After all, this is just a Forum and the best we can do for you is still to forward your complains to the Bayan Technical Support hot line.
Thank you and have a good evening.
Please read the sticky: Rules Concerning Posts and Threads and bayanForum General and Posting Rule
 The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Rank: Advanced Member
Groups: Forum Helper
Joined: 9/9/2008
Posts: 2,016
Points: 5,544
Location: kasama ni lucifer
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even though your paying 1million.. this is not the right shelf to complain your problem... meron silang hotline technical support... 4112000 / 181 FYI
 
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Rank: Member
Groups: Member
Joined: 2/28/2010
Posts: 14
Points: -55
Location: davao
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I suggest you make your "Freedom of speech" somewhere else...  There are lots of free blog site. I have a friend who was also very mad about the bad services she had from an ISP and she posted all here bad experiences on her blog post. You know what happened? Someone from that ISP offered to fix her problem. Ironic isn't it? :d/ Well.. just a suggestion. 
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Rank: Newbie
Groups: Member
Joined: 3/5/2010
Posts: 5
Points: 15
Location: Quezon City, Tandang Sora
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khupalkah wrote:even though your paying 1million.. this is not the right shelf to complain your problem... meron silang hotline technical support... 4112000 / 181 FYI you could speak like that cause your not the one hows paying the bills and getting the crappy service bayantel has to offer, Just to Inform You. I Already Called 411-2000 even DSL hotline 412-12-12 and the operator said "BAKA PO YUNG COMPUTER NYO ANG MAY PROBLEMA" the nerve to pass there faults to the consumers. #!@!@!$#!@!!$!%!
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 7,727
Points: 15,290
Location: Sa Web (aka Cyberspace)
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neurodamage1 wrote:khupalkah wrote:even though your paying 1million.. this is not the right shelf to complain your problem... meron silang hotline technical support... 4112000 / 181 FYI you could speak like that cause your not the one hows paying the bills and getting the crappy service bayantel has to offer, Just to Inform You. I Already Called 411-2000 even DSL hotline 412-12-12 and the operator said "BAKA PO YUNG COMPUTER NYO ANG MAY PROBLEMA" the nerve to pass there faults to the consumers. #!@!@!$#!@!!$!%! You can complain about that by emailing them at customersupport@bayan.com.ph.
Please post your account number. If you will post issues here about your DSL line, you MUST conform with the rules.
This is the last time I will remind you of that. Thank you.
FYI. I also went thru what you went thru before. They got it fixed. Like I said in my reply to you, you are not the only one paying BayanDSL. We are all subscribers here. I hope that is very clear.
FYI. Technical Support's number is 411-2000. Customer Support's number (for phone issues) is 412-12-12 option 0 option 1.
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Rank: Advanced Member
Groups: Member
Joined: 10/8/2008
Posts: 194
Points: 241
Location: Q.C.
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Mahirap talaga makipag-buno sa mga bagay na wala tayong total control. Ang maigi sigurong gawin ninyo sir/mam is to downgrade your subscription. Maski temporary lang para di naman kayo napapagastos ng sobra sa di nyo naman nakukuha or nagagamit. Medyo gagaan din naman ang pakiramdam nyo once you realize na malaki rin po ang perang inyong nase-save monthly. 2-3 months savings palang malaking halaga na yan im sure, pwedeng pwede na kayo mag-donate sa mga batang walang makain.
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Rank: Member
Groups: Member
Joined: 1/22/2010
Posts: 29
Points: 87
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sir post po niyo yung speedtest niyo and account number and i suggest to defrag your comp. might help you
i SAW you!
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Rank: Advanced Member
Groups: Member
Joined: 12/6/2009
Posts: 50
Points: 150
Location: Quezon City
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@ TS chill lang sir. magagawan ng paraan yan basta tutukan mo lang po. i have the same problem before pero ok na ngayon. hindi maayos yung problem ko before kung hindi din sa tulong ng mga modz dito. btw, we pay 10k/month per branch namen. LOL anyway, tyaga lang, sir. magiging ok din ang lahat.
Account #:337161162 
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Rank: Newbie
Groups: Member
Joined: 3/5/2010
Posts: 5
Points: 15
Location: Quezon City, Tandang Sora
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noobla wrote:sir post po niyo yung speedtest niyo and account number
and i suggest to defrag your comp. might help you I Have 500gigs of Free Space. And i run a high-end computer so the problem is not with me. sa bayan talaga
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Rank: Newbie
Groups: Member
Joined: 3/5/2010
Posts: 5
Points: 15
Location: Quezon City, Tandang Sora
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xaero wrote:Mahirap talaga makipag-buno sa mga bagay na wala tayong total control. Ang maigi sigurong gawin ninyo sir/mam is to downgrade your subscription. Maski temporary lang para di naman kayo napapagastos ng sobra sa di nyo naman nakukuha or nagagamit. Medyo gagaan din naman ang pakiramdam nyo once you realize na malaki rin po ang perang inyong nase-save monthly. 2-3 months savings palang malaking halaga na yan im sure, pwedeng pwede na kayo mag-donate sa mga batang walang makain. They Dont Offer That Kind of Service. Ung Downgrade. you have to first disconnect your line then apply for a lower bandwidth connection. All i wanted is to get the exact service that i am paying. Im a 19 year old College Student/Part-time graphic artist and i pay for my bills.
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Rank: Newbie
Groups: Member
Joined: 3/5/2010
Posts: 5
Points: 15
Location: Quezon City, Tandang Sora
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regentofgaia wrote:@ TS
chill lang sir. magagawan ng paraan yan basta tutukan mo lang po. i have the same problem before pero ok na ngayon. hindi maayos yung problem ko before kung hindi din sa tulong ng mga modz dito. btw, we pay 10k/month per branch namen. LOL
anyway, tyaga lang, sir. magiging ok din ang lahat. Its Been 2 weeks now and still no definite solution. and im getting really pissed of my internet connection.
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 7,727
Points: 15,290
Location: Sa Web (aka Cyberspace)
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Posted: Sunday, March 07, 2010 1:30:24 PMneurodamage1 wrote:
Its Been 2 weeks now and still no definite solution. and im getting really pissed of my internet connection.
Posted: Sunday, March 07, 2010 1:23:24 PMneurodamage1 wrote:
I Have 500gigs of Free Space. And i run a high-end computer so the problem is not with me. sa bayan talaga
Posted: Sunday, March 07, 2010 1:28:52 PMneurodamage1 wrote:
They Dont Offer That Kind of Service. Ung Downgrade. you have to first disconnect your line then apply for a lower bandwidth connection.
All i wanted is to get the exact service that i am paying.
Im a 19 year old College Student/Part-time graphic artist and i pay for my bills.
The TS has not posted his account number despite of repeated requests made earlier in all his succeeding posts ever since starting the thread. The Forum Moderators need the account number to conduct follow ups on behalf of the TS.
The refusal to provide the account number by ignoring such repeated requests is tantamount to Forum Trolling.
In line with the directives issued by the moderators concerning posts in the Forum pursuant to the rules of the Forum, this thread is hereby closed until the TS complies with the directions provided herein.
@neurodamage1:
Please PM any of the moderators your account number if you want this thread opened.
Further, upon re-opening of this thread, your posts MUST comply with all the rules of the Forum.
Please do not attempt to start another thread concerning your issues with the DSL as that will be considered as double posting, and your access to the Forum will be suspended for no less than 10 days due to multiple violations.
You may get your account number from the technical support hotline or from your BayanDSL/Phone bill.
Thank you.
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 7,727
Points: 15,290
Location: Sa Web (aka Cyberspace)
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neurodamage1 wrote:xaero wrote:Mahirap talaga makipag-buno sa mga bagay na wala tayong total control. Ang maigi sigurong gawin ninyo sir/mam is to downgrade your subscription. Maski temporary lang para di naman kayo napapagastos ng sobra sa di nyo naman nakukuha or nagagamit. Medyo gagaan din naman ang pakiramdam nyo once you realize na malaki rin po ang perang inyong nase-save monthly. 2-3 months savings palang malaking halaga na yan im sure, pwedeng pwede na kayo mag-donate sa mga batang walang makain. They Dont Offer That Kind of Service. Ung Downgrade. you have to first disconnect your line then apply for a lower bandwidth connection. All i wanted is to get the exact service that i am paying. Im a 19 year old College Student/Part-time graphic artist and i pay for my bills. You can downgrade your plan anytime. Just call the technical support hotline.
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 7,727
Points: 15,290
Location: Sa Web (aka Cyberspace)
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neurodamage1 wrote:EDIT: My Connection Tested @ Quezon City Server 'Yet I Dont Get the Bandwidth that speedtest.net is showing' Proof: '3weeks ago my DL speed can go up to 190kbps++' You are getting the correct speed from speed test. Please note, there is a big difference between transfer rate (measured by speedtest) and the actual download rate (which combines the latency to the site you are downloading from and your transfer rate).
Is this for all sites?
Or just from rapidshare?
You may reply to the question being asked upon complying with the instructions provided earlier in this thread.
Thank you..
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 7,727
Points: 15,290
Location: Sa Web (aka Cyberspace)
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neurodamage1 wrote:regentofgaia wrote:@ TS
chill lang sir. magagawan ng paraan yan basta tutukan mo lang po. i have the same problem before pero ok na ngayon. hindi maayos yung problem ko before kung hindi din sa tulong ng mga modz dito. btw, we pay 10k/month per branch namen. LOL
anyway, tyaga lang, sir. magiging ok din ang lahat. Its Been 2 weeks now and still no definite solution. and im getting really pissed of my internet connection. With all your due respects, the Forum cannot help you if you refuse to follow the rules.
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Rank: Moderator
Groups: Member
, Moderator
Joined: 3/27/2009
Posts: 7,727
Points: 15,290
Location: Sa Web (aka Cyberspace)
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neurodamage1 wrote:noobla wrote:sir post po niyo yung speedtest niyo and account number
and i suggest to defrag your comp. might help you I Have 500gigs of Free Space. And i run a high-end computer so the problem is not with me. sa bayan talaga Just a note and perhaps an after thought, no matter how "high end" your PC is, if you do not know how it works and how to maintain it, it is as good as the oldest computer. Remember it is the one behind the PC that can make or break. Gamers like shuuky also owns a high end PC. 
This does not take take the possibility, however, of the problem coming from the ISP.
Your swaggering way of posting is not really a welcome groove to everyone here. Please take note of that. Thank you.
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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