no connection for 3 days now. Please check
I've been trying to call hotline but very unsuccessful

Acct. 334854027

it's been how many days now with no connection at all and no explanation what is the real extent of the damage and where. Need to know what is going on.

There is a problem here in Quezon City with the internet and right now i am using my Mydestiny cable connection instead.
I dont understand why it takes so long to fix this as not only one but many users might have the same problem.

Btw....the neighbours are using PLDT and have totally no problem what so ever.
It might be so that because of the floods there is a capacity problem of mechanics to fix all problems
but even with that they should set priorities what concerns multiple users / one problem !!!

It work for a day...since last night at around 8:30pm both service went dead again. No internet and No Landline Phone again. What is going on?

Acct. 334854027

that's all we do is report but no action.....report report report then the customer service will just say we will pass it on to our technician but at mean time keep paying your bill eventhough you dont have connection. Bayan fault number 4167134.

finally after putting pressure on the customer service reps i got some results. funny thing tech came and check the the box outside and everything is ok and change the modem and still nothing. then he said will be back tomorrow i dont have a ladder to change the line from the box to the house another delay. really funny when people doesnt know how to troubleshoot.....if the landline is dead the line is dead coz they run on the same line but data and voice are filtered. what kind of support we have pay so much but gets so little.....barely 2mb at the price of $45 US.....while here in the states you get 10-16 Mb constant with that price and 1-2 Mb upload.

well as i said my speed is always guaranteed and no fluctuation at all. all of our internet service are running on fiber optics. check out roadrunner or verizon you will see what speed and stability we have here. most of the time it is 24/7 and almost 99 % uptime. no even on business service just a regular DSL, CABLE or Fiber Optics service.

technician suppose to show up at 9am but it is noon now and still no one.....

as i said for the amount that we pay for bayan we should get better service that is what i am comparing not the techonology coz it will be another decade before it catches up.

I already made a follow up request on this thru the Bayan Moderators. Just wait for their reply or my update on this.

It is your choice if you want to speak with the President of the company if that is what you feel will make a difference. But being a customer like you also, I have found their support very responsive. Other ISPs take ages before their technicians can even respond. I know because I have experienced it, and my friends complain about it. Sometimes, it is how we do things that count. It is how we deal with the problem. I have always believed in being productive, every step of the way, providing feedback that can be utilized and sorting options with technical support, working hand in hand, a cooperative approach. But that is me. You have a different experience with them, and a different outlook.

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Bayan Forum Rules

I understand we do have a problem. Let us be reminded that flaming the thread will not resolve or amount to anything. In fact that is against the rules. We can always complain without flaming the thread. The Forum is here for discussing possible resolutions. It would be unfair for everyone if you flame the thread considering that you are dealing with your fellow subscribers 95% of the time when you are in the Forum. I have to remind you that 95% of the people you meet here are Forumers, subscribers like you and me. ONLY 5% are from Bayan DSL, and the Forum is just voluntary for BayanDSL employees. This is not a part of their job. Thus, flaming it would be uncalled for. While I understand that you have not jumped over anybody's head, and has gone up the ladder, and still ended up with nothing, it would also be unfair for the other Forumers reading your concern if you flame it. There is always a right way to do things. We can always complain without flaming. Flaming does NOT and will NOT amount to anything. Worse, it will earn the ire of your fellow subscribers who may have advise how to resolve your problem and instead of sharing it, they may just withhold it due to the nature of our post. This also encourages off topic posting. If you notice, your thread has just revolved around you and me in terms of conversation. While other threads are not. Just my two cents worth. I am not stopping you from complaining. It is our right to do so. This is after all a feedback mechanism for Bayan for its subscribers. It is only in the manner of how we say things.

I know the problem that you go through considering that for me, the internet is a basic necessity. A day without it is like eternity, and thus the importance of getting it fixed. But sometimes, things just happen. It is not an excuse. It is just a reality that everyone faces, no matter how everyone strives to stick to what is ideal.

Further, I have already followed this up with the Bayan Moderators and technical support. As we all know this is a Forum and sometimes, no matter how much we try to make the responses and support here real time, we are still limited considering that technical support is not the main function of the Forum.

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Bayan Forum Rules