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Rank: Member
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Joined: 9/28/2009
Posts: 16
Points: 48
Location: QC
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I found something interesting on the Bayan Supports NTC’s (National Telecommunications Commission’s mandate under E.O. 546, Act 3846, E.O 436, R.A. 7925) Consumer Protection Guidelines article, it says, "In the Bayan rebate program, if a Bayan landline remains un-repaired for more than 24-hours, P100 will be given for every day the problem stays unsolved. For bayanDSL, a rebate of P500/day is given."
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Rank: Moderator
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Joined: 3/27/2009
Posts: 9,989
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If ever that I get to work at home, and my work depended on the internet connection, sorry to tell you, but I guess this is where you and I will differ. I won't be caught in your situation, nor will be in your position. Why? I will always have a back up plan. Meaning, I will not solely depend on my wired connection. That means I will have a service to supplement it. And this goes for any ISP that I would have subscribed to. The DSL will be my main connection. However, to supplement it, I would have a wireless prepaid service/wireless based internet connection to back it up in case it goes down. This way, when my main line (the DSL) is under repair, I can still continue working via a wireless option. Working at home necessitates that I be more prepared and anticipate any possible set backs (and that includes NOT relying on just one PC also) since this would be my source of livelihood, thus, I have to make sure that I am always online. Technology is not perfect. There will always be situations when there is a need for it to be repaired. This line of thinking is something that I have learned from NASA. They always have back up Plans for crucial missions. Same goes when you work at home and your earning a living depends on it.
While either one is getting fixed, I will have to make sure that things are coordinated properly, with all the options sorted out instead of whining or blowing my top off as that won't lead me anywhere. I would do my part to provide the necessary feedback, and check with those providing me support on what can be done, what is being done, and how soon it can be fixed. This also means that I would be making the necessary follow ups. So to answer your question, I would still be productive while my DSL/wireless is repaired, and won't be wasting my time, day in or day out. When a system like an internet connection is crucial, it is always a good option to have a back up plan for it.
 FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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skyline wrote:I found something interesting on the Bayan Supports NTC’s (National Telecommunications Commission’s mandate under E.O. 546, Act 3846, E.O 436, R.A. 7925) Consumer Protection Guidelines article, it says, "In the Bayan rebate program, if a Bayan landline remains un-repaired for more than 24-hours, P100 will be given for every day the problem stays unsolved. For bayanDSL, a rebate of P500/day is given." That depends on the actual cause. If the cause of the problem is within Bayan's control, then we are entitled. But for acts of God and other things beyond its control, we are not. And that is a standard rule for any company. AS for the DSL, you only get a rebate if you TOTALLY don't have a connection for 24 hours. Of course in your situation, I will leave that for management to decide on. They are more aware of the implementing rules and regulations regarding rebates.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Member
Groups: Member
Joined: 9/28/2009
Posts: 16
Points: 48
Location: QC
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i spoke with the officer in charge about my rebate and left a message in my account and also not to pay my bill yet until this problem is resolve. in my case for a rebate i think i'm entitled for over a week coz natural calamities has gone and left dont you think. I'm not going after and during the natural calamities coz i know the terms and condition. All Natural Calamities or Act of God most of the time is not covered. Only time it is covered is if you have supplemental private insurance.
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Rank: Member
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Joined: 9/28/2009
Posts: 16
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Location: QC
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as for back up plan ... it l depends on the individual. I only use this ISP to surf and make phone calls to the US. Why should i spend extra money to keep my connection redundant. VOIP has certain upload requirement so as for a dial up it will not work. As with Roadrunner business line we are guaranteed that speed and 24/7 repair service and a backup dial up unlimited service if Cable internet ever goes down. As for Residential internet it is always been up 24/7 and almost 99 % of the time without any fluctuation in download speed which always depends on the other end you are accessing to.
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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skyline wrote:as for back up plan ... it l depends on the individual. I only use this ISP to surf and make phone calls to the US. Why should i spend extra money to keep my connection redundant. VOIP has certain upload requirement so as for a dial up it will not work. As with Roadrunner business line we are guaranteed that speed and 24/7 repair service and a backup dial up unlimited service if Cable internet ever goes down. As for Residential internet it is always been up 24/7 and almost 99 % of the time without any fluctuation in download speed which always depends on the other end you are accessing to. I was merely replying to your post before about NOT earning a single cent in a day.skyline wrote:
If you were in my position wasting valuable time day in and day out without earning a single cent what will you do.
This indicated you were using the DSL line for working at home or for profit. Now you tell me you use the DSL line to just surf and to make phone calls to the US. Pal, I don't know what you are trying to drive at. You say one thing, now you say another. I use VOIP all the time to keep in touch with my relatives in the US, Singapore, Middle East, and Europe. AS for spending extra money, that is just for me. It was just a reply to what you posted. It is still your choice whether you do that or not. In fact, it was not even given as advise for you to follow. Main reason why I said:Mikos wrote:If ever that I get to work at home, and my work depended on the internet connection, sorry to tell you, but I guess this is where you and I will differ. I won't be caught in your situation, nor will be in your position. And further, if you are so keen about RoadRunner and other ISPs in the US, why NOT use those services instead? Remember the saying: When in Rome do as what the Romans do. You are in the Philippines. If you don't like the conditions here, then by all means relocate to the US where you can enjoy what you have been telling everyone. Don't wish for something a country cannot offer because definitely you are not going to get it.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Member
Groups: Member
Joined: 9/28/2009
Posts: 16
Points: 48
Location: QC
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dude you did not get it at all....meaning if you dont go to work and not earn a single cent just for waiting everyday for bayan to arrive what will you do. Relocate hey i already did relocate to the US since the 70s. I'm just trying to point out to you to that customer has rights to to get proper service for what they pay for. That is why i received an email in regards to my rebate. When you are in Rome do as what Romans do fight for what is right not take the back seat and wait for things to happen. That is why change is what is needed in the Philippines to help the people to fight for what is right. Even though my internet is still down at least they will adjust my bill everyday for the amount of 600 pesos without even breaking a sweat. i just dont give my money away to a company and not get any service. Nothing is free in this world.
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Rank: Moderator
Groups: Member
, Moderator
Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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skyline wrote:dude you did not get it at all....meaning if you dont go to work and not earn a single cent just for waiting everyday for bayan to arrive what will you do. Relocate hey i already did relocate to the US since the 70s. I'm just trying to point out to you to that customer has rights to to get proper service for what they pay for. That is why i received an email in regards to my rebate. When you are in Rome do as what Romans do fight for what is right not take the back seat and wait for things to happen. That is why change is what is needed in the Philippines to help the people to fight for what is right. Even though my internet is still down at least they will adjust my bill everyday for the amount of 600 pesos without even breaking a sweat. i just dont give my money away to a company and not get any service. Nothing is free in this world. If you noticed the following:
1) I didn't stop you from complaining. It is our right. It is our inherent need to do so when we think something is wrong.
2) I didn't stop you either from asking for rebates. I simply outlined what is included and what is not in asking for rebates. I didn't say that you should not file for rebates.
3) As for waiting for Bayan and not being able to work, I was simply replying to your question about what I would do if I were in your position. I didn't even advise you to have a back up plan. IT is what I would do if I am in your shoes. In replying also, notice that I also stated that if ever I am caught in your position, I would still sort my options, follow up the concern with technical support, and coordinate with them. So may I respectfully ask, where is the taking a back seat there and not getting it? And notice also that I stated that I would follow up your concern. If I "didn't get at all" would I even do that?
Notice that in all my post, I didn't stop you from airing your complains against Bayan. The only time I stopped you and called your attention is when you flame the thread. I didn't say either that you should take a back seat. Where in my post is that? I didn't say any of those stuff. I would be the last person who would say to a fellow subscriber NOT to complain if there is a need. If I was stopping you, I would NOT even follow it up. But the thing is, I made every effort to let other Moderators know of your situation and requested they follow this up also.
WE don't just give our money away for nothing. I am also a subscriber and I know the rights of a customer. This is always my basis whenever I post a reply. If there is someone here who is very much aware of that, it would be me. People know their rights Sir, specially those who know the difference. Yes, I did't get the need to flame the thread. But as far as the other points are concerned, read my posts again carefully. They are what you are seeking. Just read between the lines. I never did stop you, it was ONLY your flaming that I went up against but that is by virtue of the fact that I am tasked to moderate. I still believe there is always a proper way to do things, regardless of the situation.
Miscommunication is very easy in a Forum. Main reason why I quote what I am replying to, and is very careful in answering. Other people know their rights, specially if they are responsible enough to know the difference. I would advise we focus on the update on how your problem is getting fixed. I am simply waiting for the other Mods to give me their replies to my emails. They may update this thread also since they are aware of your concern already.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Member
Groups: Member
Joined: 9/28/2009
Posts: 16
Points: 48
Location: QC
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As I said....I went step by step talking to customer service, officer in charge and this forum but some reason no one has any answer as to why your field technician doesnt have any feedback as to why it is taking them so long to resolve this matter. This matter is resolve finally after constant calling and collecting names but ironically when I ask for Bayan's corporate office telephone number everyone is very reluctant in providing it to me but anyway I got it by searching. If ever i have the same problem I know who to contact and how. If putting pressure on people to get things resolve then that is the only solution but I approach this in a very cordial and professional way until patience ranned out. Customer shouldnt wait when they are promised something. Here in the US when installation or repair appointment gets scheduled in a certain time frame be assured they will arrive and even call if they are on there way or even going to be late.....that is customer service.
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