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Hi!
Wala pong dialtone ang phone namin and wala rin kaming Internet connection since October 02. Sabay silang nawala.
Ilang beses na akong tumawag sa customer service, about six or seven times na siguro, araw-araw yan. Lagi na lang sinasabi na na-forward na sa team na in-charge. Yet, ni-isang technician wala pang dumadating para i-check ang line namin.
Please lang po, sana ma-restore na as soon as possible ang landline and internet namin. My projects rely heavily on the internet. The semester is about to end, and the deadlines are fast approaching.
Hoping for a fast action. Thank you!
Account No.: 316883362
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Do you have any fault ticket #?
ACCOUNT NUMBER : 337737609
OLD Acct #: 332854852
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KuroiTsuki wrote:Hi!
Wala pong dialtone ang phone namin and wala rin kaming Internet connection since October 02. Sabay silang nawala.
Ilang beses na akong tumawag sa customer service, about six or seven times na siguro, araw-araw yan. Lagi na lang sinasabi na na-forward na sa team na in-charge. Yet, ni-isang technician wala pang dumadating para i-check ang line namin.
Please lang po, sana ma-restore na as soon as possible ang landline and internet namin. My projects rely heavily on the internet. The semester is about to end, and the deadlines are fast approaching.
Hoping for a fast action. Thank you!
Account No.: 316883362 Please contact technical support for the DSL by dialing 411-2000 from any land line.
You may also text them:
BTI<space>DSL<space>(Account Number)<space>description of the problem
Sample: BTI DSL 987654321 Intermittent connection, Error 678
Send it to 0917-893-2189.
For the phone problem, please contact customer support at 4121212 option 0 option 1 from any land line.
You may also text them:
BYNTEL<space>(number with the problem)<space>(description of the problem)
Sample: BYNTEL 7654321 No dial tone
Send it to 0917-890-2327
You can also email (DSL/Phone) them at customersupport@bayan.com.ph. Please do include your account number and alternate contact numbers when emailing customer support or technical support. Do give also a description in your email about the problem you are experiencing.
If you have contacted them already, please do post the request made by Gervy_Garcia. That will help us moderators do the necessary follow ups with technical support. 
 FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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If I remember it right, the report number is 4011044.
by the way, a neighbor recently told us na a week ago (friday) daw, may mga lineman na dumating at nagtanggal ng dead lines sa area namin. Fastel yata ang name ng contractor. napaisip tuloy ako na baka nasama sa mga tinanggal yung amin, kasi i can't think of any reason para mawala nalang ng basta basta ang landline and internet. unang-una, wala namang mga nabuwal or submerged na poste or switches. pangalawa, ang mga kapitbahay naming naka-bayantel, may dialtone naman ang mga phone nila.
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KuroiTsuki wrote:If I remember it right, the report number is 4011044.
by the way, a neighbor recently told us na a week ago (friday) daw, may mga lineman na dumating at nagtanggal ng dead lines sa area namin. Fastel yata ang name ng contractor. napaisip tuloy ako na baka nasama sa mga tinanggal yung amin, kasi i can't think of any reason para mawala nalang ng basta basta ang landline and internet. unang-una, wala namang mga nabuwal or submerged na poste or switches. pangalawa, ang mga kapitbahay naming naka-bayantel, may dialtone naman ang mga phone nila.
Kindly please post your account number. Thank you.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Account number is included in the first post Sir. ^^;; Quote:Account No.: 316883362
Thanks! =)
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Update:
Yesterday, October 09, may technician nang nagpunta. Hindi ko na masyadong matandaan ang eksakto niyang sinabi but may kinalaman daw sa main post (?) yung problem kaya walang dialtone. Babalik daw sila pag nacheck/naayos na.
Hindi pa naman tapos ang working hour ngayong araw, kaya umaasa ako na maaayos nila ngayong araw na to. ~_~;;
Tanong ko lang, kailangan pa ba naming magdemand or automatic nang magbibigay ng rebate ang Bayantel?
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Day 10:
Wala pa ring dialtone and DSL. T_T
Hindi pa ako nakakatawag sa customer service, ang gastos kasi. Fifteen pesos ang binabayad ko sa payphone sa tuwing tatawag ako sa hotline ng Bayantel. -_-;;
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KuroiTsuki wrote:Day 10:
Wala pa ring dialtone and DSL. T_T
Hindi pa ako nakakatawag sa customer service, ang gastos kasi. Fifteen pesos ang binabayad ko sa payphone sa tuwing tatawag ako sa hotline ng Bayantel. -_-;; Sorry to hear that.... I have made a follow up request already with technical support thru our Bayan Moderators.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Thank You, Sir Mikos! =)
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Update:
Kagagaling ko lang po sa malapit na Bayan Office sa amin para personal nang masabi ang issue ng aming line.
Nagulat ako nang sabihin ng representative na na-close na daw yung report. Ngayon, nagtataka ako kung bakit clinose na ang report, samantalang hindi pa nareresolve ang issue?!
With all due respect, sobrang abala na ang naidudulot ng mabagal na aksyon ng Bayantel sa issue ng phone line namin. Hindi ko magawa ng maayos ang projects ko (because I really need Internet for this), kailangan kong bumaba from our building para lang tumawag sa payphone, at minimum of fifteen pesos ang binabayad ko everytime na tatawag ako dahil sa sobrang tagal maka-connect sa isang customer service representative.
We understand na maraming naapektuhan dahil sa damage na gawa ng bagyo. Pero twelve days na walang progress, considering within Metro Manila lang ang location namin? Sobra na.
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I completely inderstand your situation. I really think there is a problem with closing of tickets. Nangyari na sa akin twice yan. Nakalagay pa sa note na kinofirm ko daw kahit wala naman akong nakakausap na tech.
I think bayan should take a look at this matter.
Nagpagawa ka ba ng bagong Fault Ticket Number?
Patience lang pre kahit minsan gusto mo ng sumuko or lumipat ng ISP.
ACCOUNT NUMBER : 337737609
OLD Acct #: 332854852
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Yes, may new fault ticket number na binigay. Though namisplace ko na ung piece of paper na pinagsulatan ko noon. ^^;;
Officially two weeks nang sira at hindi naaayos ang landline namin. 4pm of October 2nd nagsimulang mawala ang dialtone ng phone.
Please lang, huwag naman sanang abutin ito ng isang buwan o mas matagal pa.
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Update:
Finally, naayos na ang phone line namin. Funny thing is, habang inaayos ang aming line kanina eh saktong dineliver ang statement of account. >_>;;
Sana naman po sa susunod na magkaroon ng problem ang aming phone line (or even sa DSL), eh huwag na sanang umabot ng more than two weeks bago maresolve.
Maraming salamat po sa mga tumulong sa pagfofollow-up ng aming report. =)
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P.S.
Napansin ko lang sa download speed. Bat parang bumagal yata?
I'm using torrent, madami namang seeds, kakaunti ang peers in fact. Ang max speed ngayon is 30kbps. Unlike before, 85kbps ang normal download speed ko. @_@;;
And naexperience ko din kanina yung maya't maya nadidisconnect. Geez.
edit:
Sa ngayon okay naman ang connection and speed. =)
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KuroiTsuki wrote:P.S.
Napansin ko lang sa download speed. Bat parang bumagal yata?
I'm using torrent, madami namang seeds, kakaunti ang peers in fact. Ang max speed ngayon is 30kbps. Unlike before, 85kbps ang normal download speed ko. @_@;;
And naexperience ko din kanina yung maya't maya nadidisconnect. Geez.
edit:
Sa ngayon okay naman ang connection and speed. =)
There were some Forumers who experienced some problems with Torrents. Perhaps you can read their threads so you can get some tips on how to go about it if it happens again.
sobrang bumagal ang torrentz download..2 weeks na by iclickgraphics
and
torrent become so slow,,, by dnniwa485
For the DCs, please observe what happens with the DSL light when it occurs. Update us also here if we can close this thread already. I am glad though that it has been fixed. Medyo me mga konting delays in repairing some areas. I guess they are also preparing their equipments for future issues like this (the two recent onslaughts of typhoons).
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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