Hi,

Longtime BayanDSL subscriber here. About a year ago we were "upgraded" by BayanDSL from our old static IP plan to a much "faster" dynamic IP plan. We thought it would improve the quality of our DSL experience, and felt that we were being taken care of by BayanDSL. Not sure if this is correct, but it turns out that on a dynamic IP your connection is shared with the rest of the residential subs and therefore you suffer with the rest. Sure speeds at off-peak were amazing but regular surfing was definitely a pain. This was somewhat alleviated by the proxy server which would speed up access to simple web sites, and a few months after our initial "upgrade" the connection actually became a bit better or maybe we just got used to having to call the hotline every few days for a "reset" (which we rarely did before).

Fast forward to today, and just two weeks ago our Huawei modem finally went bust. We initially thought it was just one of those connection problems but after a while we decided to call BayanDSL and they checked and replaced the modem with a ZTE one. I did some pings to google then went back to the office satisfied that our connection was restored. Unfortunately, when I returned home we were getting frequent disconnections which were not solved by a simple reset anymore. The DSL light on the modem was blinking and then would go off. Sometimes you needed to manually disconnect then reconnect the connection... then it would return RTOs again after a few minutes. After reporting this to BayanDSL they sent another engineer to have a look. This time he explained that it might be due to the infra upgrade that was being done in the area. So we said okay, we'll just bear with it since it was just going to be a few days. (Btw, when I called the helpdesk they said there was no upgrade in my area. I asked the next engineer they sent and he said there was and upgrade, and that the helpdesk people probably just weren't updated.)

After a few days the connection went back up. Good connection again, until a few nights ago, when we totally lost our connection again. The next day it was back up but sometimes it would disconnect again for a few minutes. Really an annoyance, but generally bearable for the casual internet user. Again, Bayan sent an engineer this morning who checked their Infra outside our village and replaced the corroded wiring there. I thought finally this would solve our problem, but lo and behold we got disconnected again during lunchtime. I'm finally resigned to the fact that this probably is the best I can expect from BayanDSL... is this right?

1. It makes no sense getting Dynamic IP Plans at a higher speed if you still share the bandwidth with all residential plans. I might as well get a lower plan since I won't be able to maximize the speed anyway unless on off-peak hours. Is there a way to switch back to our old, Static IP plan -- just for connection stability?

2. Connection speeds ranging from 0.4-1.6mbps on Speedtest to QC Server. This is a local connection, but when tested for international servers the speed goes down significantly. Proxy server is a better alternative and speeds up the connection. However, for direct downloads like rapidshare, etc. it registers only one IP for all proxy users so you won't be able to use that.

3. Not good for online gaming, especially for international play. I get too much RTO just by playing online poker! (and lost a lot of money already simply because I got disconnected and couldn't connect again) -- what more for those playing bandwidth hungry FPS or RTS games? The response by the DSL people to my query here was that it was an international routing problem and therefore not in the capacity of BayanDSL... try pinging to european sites and you'll see loads of RTOs in between pings. But how come our PLDT connection at the office connects there smoothly? I'll try it later at a friends house with a PLDT connection as well. BTW, I had no problems with that Poker site as well before our Huawei modem went bust.

I know this pales to other people's problems that I see in this forum but I don't know what else to do since the engineer has come back here several times already. Is this really the best we can expect from Bayan?

BTW, kudos to the helpdesk people who were really tolerant and helpful even when we were in a ranting mood, and also for the engineers for coming back repeatedly and helping us fix stuff. At least this is one good thing I appreciate from BayanDSL. Now, if only they can get their network and infra working better...

Would appreciate anybody's help and/or inputs.

of course malaki ang pagkaka-iba ng residential sa commercial plan...

TS,

input your account number..

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Nope. The DSL on your modem should always remain steady. I am also on a regular residential plan and my modem doesn't behave like that, even if I use the ZTE provided modem, which is more than a year already.

Kindly post your account number like what MOD Khupalkah has requested so the Bayan Moderators can check what happened to your connection. Thank you.



Unfortunately, I do not know if this is actually possible. Dynamic IP connections are also stable. I am on a Plan with dynamic IP and so far so good. This needs to be checked both on the server level as well as on the lines themselves, thus the need for your account number so they can check your connection.



The speed test we conduct whenever we do it in Speedtest QC server is to check if the problem is within the ISP's network. This is a standard procedure for all ISPs. It is always to check if the problem is within the network first since this is something that can be fixed by the ISP. If the speed within the network is doing fine, then the problem is outside the network, something that is not avoidable but unfortunately cannot be also be fixed by the ISP you are subscribed to. A common fact among ISPs.

ON the whole, if you ask me, we are better off with Bayan. I remember the problem that happened before with the undersea cables. While every residential ISP in the Philippines were having problems, the Bayan subscribers were a little advantaged since Bayan had their own proxy servers while the rest didn't.

As for rapidshare and other download sites, I have used their services before and they really do not give you speeds you expect specially if you use their free service. You need a premium plan just so you can download from them at faster speeds. It is not only me who had that problem but even friends on other ISPs. I have a friend who has a premium account with Rapidshare and he doesn't have problems with downloading stuff from Rapidshare.



I can play online games with my connection. Although I do know also for a fact that having a static IP does enhance one's connection to the game server. Game servers usually take note of a player's IP address. Thus when one gets disconnected, it will go through the process of re-authenticating the disconnected player, especially if the disconnected players gets a new IP address upon reconnecting (which is the case with residential customers).

As for comparing your residential line with the connection at your office, that is not a good idea. Offices use a business line thus the difference. Business lines, especially for very big corporations are designed differently from the average residential line. Thus you can do so much with your connection at the office (provided you have admin privileges so as not to be hampered by your own IT). It would be better if you go with your second option which is to check another residential line.

As for the Huawei modem, there are really good Huawei modems. But I tend to see the problem with your poker game more with the IP instead. You used to have a static IP. Still, I am not pretty sure. It would be interesting to know what happens with another residential line on a dynamic ip on the poker game also. By the way, some residential lines of the competitor you mentioned have static dhcp (static ip), so you might as well check that before you make a comparison.

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I still beg to disagree.

Narmenia, it doesn't mean that I am a moderator here, I will defend Bayan. I am first and foremost a subscriber like you. Please do not judge my intentions as you do not know who I am just yet. Be careful of your sweeping remarks concerning what I do in the forum especially if you cannot have it properly substantiated or given due reasonable justification, philosophically and academically. Just a friendly advise.

A few clarifications because it seems you didn't grasp the gist of my post:

1) There will always be a difference between a residential plan and a commercial plan both in the pricing and in the design. But as I have pointed out, disconnections are not an excuse, and neither should be the slow speeds. For you to make them equal like there is no difference, that is clearly missing the point.

2) I also beg to disagree about other ISPs not having a difference when it comes to their business and residential plans. There will always be a difference. Those products were not designed just merely out of whim. No businessman in his right mind will have two product lines that are entirely the same as you claim. Hence, I would call this a hasty generalization, which in itself is fallacious. There will always be a difference. By the way, do you know what BUSINESS LINES ARE REALLY? Or rather you are simply exposed to the Business Lines and Residential lines that you see offered by the different ISPs? This is just the tip of the iceberg. There are business lines offered to top corporations and if you are aware of how they work, I really doubt you will be saying that there is no difference between a commercial and a residential line. You might as well expand your horizons first before making a generalization as it turns out there are limitations inherent in your post.

3) As for the Static IP with PPPoE. This is not new. In other countries this is already employed. I just didn't mention this since I didn't see any need for it. Still there is a difference in technology used. Static IP per se without the PPPoE uses static DHCP for authentication. The IP has to be programmed into the device authenticating. With a Static IP with PPPoE, the Static IP is tied to the username. Hence, the device authenticating still "dials" in using the username and password, and the static IP given automatically by the server. There alone there is a difference in how it is done. Besides, this is on a different ISP, something that Bayan does not employ yet. And still, I did not mention that PPPoE uses ONLY static IP. I didn't mention about Static IP with PPPoE simply because that is not something employed by Bayan, hence there is no need. Different companies have different ways of doing things to give us choices being customers. If you do not like the technology by the other company then rather it is just moot and academic that you go for the one that can provide you the technology you desire. Plain and simple.

As for residential lines... Do not be too hasty in your generalization Narmenia. I am using a residential line yet I can surf and browse like I would in an internet cafe with a business line. That is just on the surface level though. There are still a big difference between a business line and a residential line like being able to host web servers and a lot more. Besides, we might have different experiences with our connection. My friends on BayanDSL also don't have issues surfing. So again, hasty generalization? In the end, sino nagtitiyaga sa proxy? I don't use it. I suggest, try to find out what constitutes a generalization, scientifically speaking, and perhaps I might be convinced you have a valid point. As long as I do see your post lining itself more with speculation, I won't take it with a grain of salt.

Sorry to be making this remark but it is turning out that your responses to the TS are rather your lamentations about your connection. Let us all just be too careful we don't really drown the TS concerns with our own sentiments and rather be factual, if not provide him with educated opinions, stuff that really matter.

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buti ka pa, stable linya mo. sakin, di ko na mabilang ang mga modems na pinalit nila dito, still, very unstable pa rin ang line. stability of the line must not depend whether commercial or residential. baka naman sabihing ng mga tuta ng bayantel dito na pati ba naman ang stability ng line ay may priorities din.

eh di suspend nyo ulit! mga **** pala kayo eh.

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Edited: Please refrain from using vulgar words in the Forum.

Forumer is suspended for 180 days for using foul language and being disrespectful of another Forumer. This is a repeat offense. Forumer in question has already been suspended prior to this suspension.

Your wish is my command.

By the way Sir, talaga po lang napaka ganda ng ugali niyo noh? Umulit ka pa ulit after this suspension and I will request an IP ban on you from the Management of BayanDSL.

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Madali po ako kausap Sir. Hehehehe...

Kaya buong summer include ko na din. Wehehehehe....

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If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber.

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