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Rank: Newbie
Groups: Member
Joined: 2/21/2010
Posts: 2
Points: 6
Location: Fairview, QC
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I recently subcribed for the 899+300 postpaid landline and dsl. I received good comments about the service and speed. Service = awesome; speed = not so good. I'm using a router. I've hardwired both pcs to the router and configured my router for pppoe(didnt know until I found out that i have to clcik on a dialer for this). Right now, I can automaically connect to the internet. Both my pcs are using win xp(sp2) one has SP3. One uses kIS2010 and the other AVG free. Not much of browsing issues. I can watch videos in youtube with problems. Issues arise when I try to download files. I downloaded a 7.2mb PDF for 22 mins, with the Speed on Demand enabled. I decided to upgrade to plan 1699 hoping to fix the issue. Guess what? Same problem. I tried removing my antivirus, tried directly connecting to one pc, tried safe mode with networking - same problem. My brother plays a game called ACE online. It takes about 2-3 secs to fire his weapons. Lag is pretty obvious and it's horrible. I dont even know if that SOD works! There also times wherein I cant pull up a webpage completely! Even this forum doesnt pull up sometimes. I would have to power cycle evrything. I called tech support and they'll try to send an onsite tech to check whther I have connection issues. I honestly having second thoughts about switching to bayantel. It's excruciatingly frustrating that both my dad and I rely on internet connection for our work, and we are not getting what we are paying for. But hey! Your support is awesome!!!
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Rank: Moderator
Groups: Member
, Moderator
Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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ToxicFart wrote:I recently subcribed for the 899+300 postpaid landline and dsl. I received good comments about the service and speed. Service = awesome; speed = not so good. I'm using a router. I've hardwired both pcs to the router and configured my router for pppoe(didnt know until I found out that i have to clcik on a dialer for this). Right now, I can automaically connect to the internet. Both my pcs are using win xp(sp2) one has SP3. One uses kIS2010 and the other AVG free. Not much of browsing issues. I can watch videos in youtube with problems. Issues arise when I try to download files. I downloaded a 7.2mb PDF for 22 mins, with the Speed on Demand enabled. I decided to upgrade to plan 1699 hoping to fix the issue. Guess what? Same problem. I tried removing my antivirus, tried directly connecting to one pc, tried safe mode with networking - same problem. My brother plays a game called ACE online. It takes about 2-3 secs to fire his weapons. Lag is pretty obvious and it's horrible. I dont even know if that SOD works! There also times wherein I cant pull up a webpage completely! Even this forum doesnt pull up sometimes. I would have to power cycle evrything. I called tech support and they'll try to send an onsite tech to check whther I have connection issues. I honestly having second thoughts about switching to bayantel. It's excruciatingly frustrating that both my dad and I rely on internet connection for our work, and we are not getting what we are paying for. But hey! Your support is awesome!!!
Please read: Rules Concerning Posts and Threads and bayanForum General and Posting Rule.
Kindly provide us the following info also:
1) Speed test results from www.speedtest.net with Quezon City as the test server (without the router connected).
Thank you. 
Moving to BayanDSL Support.
 FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Newbie
Groups: Member
Joined: 2/21/2010
Posts: 2
Points: 6
Location: Fairview, QC
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Sorry about that. I looked at the yellow service application and I cant find any account number there. Looked at the delivery receipt and saw "ZTE modem, serial number of modem(I think), Username, password, Cx care number, SO# *******". The SO # is 7 digits. Is that the account number?
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Rank: Moderator
Groups: Member
, Moderator
Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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ToxicFart wrote:Sorry about that. I looked at the yellow service application and I cant find any account number there. Looked at the delivery receipt and saw "ZTE modem, serial number of modem(I think), Username, password, Cx care number, SO# *******". The SO # is 7 digits. Is that the account number? The account number is the one found in your Bayan DSL/Phone bill. You can also call technical support and get it from them. Be ready to validate some information about the account holder as they do not release the information to anybody.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Advanced Member
Groups: Member
Joined: 10/8/2008
Posts: 239
Points: 376
Location: Q.C.
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Possibleng wala pang billing statement si sir since new subscriber ata sila. Tumawag kayo sa support number at dun po itanong ang account number ninyo. They'll just ask you some personal info, phone number, etc. then ibigay din nila sa inyo yun acct number.I-relay nyo narin po sa support rep ang inyong mga dsl issues while you're at it
Sound System RentalWeb Design and GraphicsClassified Ads Buy and Sell
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Rank: Advanced Member
Groups: Member
Joined: 9/5/2008
Posts: 199
Points: 636
Location: Payatas, Quezon City
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xaero wrote:Possibleng wala pang billing statement si sir since new subscriber ata sila. Tumawag kayo sa support number at dun po itanong ang account number ninyo. They'll just ask you some personal info, phone number, etc. then ibigay din nila sa inyo yun acct number.
I-relay nyo narin po sa support rep ang inyong mga dsl issues while you're at it Check nyo yung SO# poh dun sa receipt na binigay sa poh sa inyo nung kinabit ang DSL nyo
Member: Biohazard Team Umbrella CorporationBachelor Of Science In Information TechnologyMajor In Network AdministrationMaster In Network Virtualization Account # : 318185042
Account # : 337251803
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