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Account Number: 329049728 fault ticket no. 8976514 modem: huawei Hello mga sirs, I am experience an old issue regarding irregular disconnections during daytime and night time. whenever a strong wind whips in and when the modem is experiencing intense heat, my line disconnects irregularly. Sometimes 3 to 4 disconnections na pasunod sunod. Baka physical lines na naman to. Pumunta na ung tech kahapon tapos sinabi ko na dahil dati na tong issue alam ko na kung saan nya pwede ayusin, then i told him that the main cause of my problem is in the connection between the main line and our subscription. the one found in the electric post. The last diagnosis was rusty connections. Then the tech told me that there are no problems in that area, so he checked the junction box found in our wall and rewired the connection. Sadly, the problem wasnt solved and im still experiencing frequent and abnormal disconnects. Im just wondering kung bakit mas marami ang disconnectons pag araw, maybe it has something to do with the heat and weather. these are my thoughts: 1) maybe the junction on the post needed to be rewired and hopefully insulated. 2) modem replacement 3) upgrade to 1mbps? heheheh 4) can software be the culprit? THANKS!!!
 
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Based on your post, there are a few things that is worth looking into.
One, when the modem experiences intense heat, the line disconnects. This can be avoided by making sure that modem is in a well ventilated place.
Second, rusty wires. If the technician that visited you recently told you that there are no problems, there might be a need to have another technician validate it. I do not know kasi kung kelan pa yung advise na rusty yung mga wirings.
Third, if rewiring the connection did not work, then by all means a follow up technician call is necessary. I will email the Bayan Moderators about this for necessary follow up.
Fourth, if the disconnections happen during the day, then it simply means that it due to the heat. The expanding of the lines due to the heat may be causing some wires to become loose and thus interrupt the signal. It could also be that it lengthens the wire to the point that it is already beyond the threshold of what would be considered as an optimum length for the connection to be stable. Of course, this can only be checked by a technician. But the fact that it happens also at night, there are other causes that has to be checked, considering it is way cooler at night time.
On your thoughts:
1) Rewiring of the junction on the post and needing to be insulated. Insulation is usually to prevent moisture and other causes of short circuits. This can be a plausible solution. But if it has been rewired then it is possible the problem is not there.
2) Modem replacement. If this has not been done, and if the modem has been repeated exposed to "intense heat" then by all means, this should be explored.
3) Upgrade to 1 mbps. Not a good idea. Either your connection is good or it is bad. It does not matter what subscription plan it is. Solve the connection problem first before the upgrade.
4) Software. Are you referring to the modem firmware? Or the PC? If it is the modem, then a modem replacement will fix that. If it is the PC, areas to look for: LAN driver. Reinstall it or update it to the latest (depending on the manufacturer if they keep an updated driver version for it). But this is very unlikely specially if the DSL light on the modem blinks when the disconnection occurs.
I hope this helps.ralphmartin wrote:Account Number: 329049728
fault ticket no. 8976514
modem: huawei
Hello mga sirs,
I am experience an old issue regarding irregular disconnections during daytime and night time. whenever a strong wind whips in and when the modem is experiencing intense heat, my line disconnects irregularly. Sometimes 3 to 4 disconnections na pasunod sunod.
Baka physical lines na naman to.
Pumunta na ung tech kahapon tapos sinabi ko na dahil dati na tong issue alam ko na kung saan nya pwede ayusin, then i told him that the main cause of my problem is in the connection between the main line and our subscription. the one found in the electric post. The last diagnosis was rusty connections. Then the tech told me that there are no problems in that area, so he checked the junction box found in our wall and rewired the connection. Sadly, the problem wasnt solved and im still experiencing frequent and abnormal disconnects.
Im just wondering kung bakit mas marami ang disconnectons pag araw, maybe it has something to do with the heat and weather.
these are my thoughts:
1) maybe the junction on the post needed to be rewired and hopefully insulated.
2) modem replacement
3) upgrade to 1mbps? heheheh
4) can software be the culprit?
THANKS!!!
 The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Fault Ticket was already re-opened for checking again by tech in your Area.
--Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat--
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thanks for the replies. During this time of the day, frequest disconnections are inevitable. Baka nga modem na talaga to. Can BayanDSL have an announcement board to declare all areas that are under repair and may experience disconnection? At least alam na ng subscribers na may repair palang nangyayari. The problem with the junction in the post is that it has already been rewired for at least 3 times. I am assuming that the second and third wiring wasnt insulated kasi paulit ulit na lang ang problem. Yung DSL namin sa opisina ay ok naman, BAYAN DSL din yun. Walang disconnections although i doubt it if it has a big difference in connection quality when it comes to what kind of subscription you have. for the last 5 minutes, i was disconnected for a total of 8 times. I think this is not normal. TY
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It is really not normal.
If your office uses a Business DSL or leased line (like my former office, there will be a big difference as they are routed differently from residential lines and non-corporate business accounts). Mas priority kasi ang Business Lines, lalo na ang corporate leased lines, which is the common practice of any ISP.
There is a very big possibility of it being the modem. Kasi kung rewired na yung mga junction sa poste at me problem sa insulation, the mostly likelihood that you would get disconnected is when it rains since uninsulated yun. If it is due to the heat, we have had a fairly cool climate lately, unlike in the previous months (although I could be wrong since this relatively varies from one location to another).
As for the repair board? We have an update section but I do not think it would be possible to have as you requested as of yet. There are repairs going on daily basis as each customer calls in to have his connection checked. I do understand what you mean though, like for areas where there will be major repairs, that should be announced. We actually do have that. One of the moderators here usually posts updates to repairs being done in the different facilities in different areas. We cannot, however, go to the details per area as that would be a very long list, hence the announcements are just limited to very major repairs that affects large numbers of subscribers. However, I will bring that up to the Admins of the Forum, thanks for the suggestion though. You may post your suggestions for the Forum in this thread if you have any additional: Suggestion sa forums.
Thanks again.ralphmartin wrote:thanks for the replies. During this time of the day, frequest disconnections are inevitable. Baka nga modem na talaga to. Can BayanDSL have an announcement board to declare all areas that are under repair and may experience disconnection? At least alam na ng subscribers na may repair palang nangyayari. The problem with the junction in the post is that it has already been rewired for at least 3 times. I am assuming that the second and third wiring wasnt insulated kasi paulit ulit na lang ang problem. Yung DSL namin sa opisina ay ok naman, BAYAN DSL din yun. Walang disconnections although i doubt it if it has a big difference in connection quality when it comes to what kind of subscription you have. for the last 5 minutes, i was disconnected for a total of 8 times. I think this is not normal.
TY
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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based on the last update.. for close report as per rafael no more problem by tech feedback 1053H 061910...
 
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hmmm bad report because I'm still experiencing intense disconnection until now. since 10am ive been monitoring the connection and here is the result by continuously pinging google.com www.google.comsent: 36371 received: 30443 lost: 5928 (the majority of these are from the disconnection of the LED light, one disconnection = 30 to 40 lost packets so do the math :)) loss rate: 16.30% min time: 82ms max time: 389ms avg time: 126 ms avg ttl: 54 Wala akong problema sa speed ng bayantel because i fully understand the nature of the connection especially during daytime in which lines are congested.
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for the record, as of early in the morning, i never experienced a straight 1 hour connection. In some point of time, my line will always be disconnected.
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khupalkah wrote:based on the last update.. for close report as per rafael no more problem by tech feedback 1053H 061910... erpats ko kasi yan, baka rineport nya na wala nang problema. hehehe
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Yikes....
Ralph, if I were in your shoes, this is what I would do: I will again request for a technician to come over this time, request that a modem be brought to isolate the problem. Gano na ba katagal na yung modem niyo? Kasi kung di pa napalitan yan, tapos nagawa na din yung mga lines sa labas, then chances are the problem could also be the modem.
You can also do the following:
1) Check if your modem is near any of the following devices: TV sets (CRT Monitors also), UPS, AVRs, transformers, high powered lamps, huge speakers, base of wireless phones, refrigerators, air con, routers (if you own one, it is not advisable that it is inches beside the modem, 12-24 inches distance is recommended), and other similar devices.
2) Check also if the phone cable connecting the modem to the ADSL filter for any bites, exposed wires or irregularities.
3) Check also the brown cable connecting the phone jack to the box outside of your house for any irregularities, bite marks, or exposed wires.
4) Check also if the phone cable connecting the modem to the ADSL filter is the correct length (roughly three meters).
5) If you have a carpet like table cloth where you place the modem, better place a thick book in between as this can cause static electricity and thus affect your internet connection.
6) Make sure that the modem is in a well ventilated area.
7) Check if the phone cable connecting the modem to the ADSL filter is mingling with many wires coming from other appliances. If it does, better isolate or segregate them and move the modem's phone cable away from the other wires.
8) If you use phone extensions, please remove them as the ADSL filter supplied during the installation can only handle one phone unit.
But based on my impression sa post mo, more or less nagawa mo na yung iba dito. Just posting it in case me makita ka pa na pwede mong i-check na di mo pa nagawa before since these things naman are doable inside your house.
I hope this still helps.ralphmartin wrote:khupalkah wrote:based on the last update.. for close report as per rafael no more problem by tech feedback 1053H 061910... erpats ko kasi yan, baka rineport nya na wala nang problema. hehehe
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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i tried logging in without SOD during daytime, and Im getting positive results, sana tuloy tuloy na. Im getting my fingers crossed on this. 2 years na ang modem ko. Huawei SmartAx MT880
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ralphmartin wrote:i tried logging in without SOD during daytime, and Im getting positive results, sana tuloy tuloy na. Im getting my fingers crossed on this. 2 years na ang modem ko. Huawei SmartAx MT880 the light on the dsl link doesnt turn off anymore but im still getting RTOs..
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funny, after posting a reply that i am no longer experiencing ADSL LED disconnection, i got disconnected. sad but true. SOD or without SOD persistent pa rin problem.
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medyo ok na connection, pag hindi ako nag @SOD during daytime, nabawas bawasan na ung dc. although ang hirap tlga i isolate problema lalo na pag marami factors. for the meantime, bearable na connection, baka sa weather lang tlga kaya laging DC. thanks
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I think this should still be checked by BayanDSL. There should be no difference whether you use @sod or not. Without placing @sod in your username, you won't be able to take advantage of the speed boost that happens from 10PM to 10AM, when more bandwidth becomes available. Observe your connection and then let us know. I will keep this thread open (pursuant to the rules and notices regarding open threads and posting).ralphmartin wrote:medyo ok na connection, pag hindi ako nag @SOD during daytime, nabawas bawasan na ung dc. although ang hirap tlga i isolate problema lalo na pag marami factors. for the meantime, bearable na connection, baka sa weather lang tlga kaya laging DC. thanks
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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I think you're right on this sir. But ive read somewhere in this forum that using @SOD during non SOD time can cause untimely disconnections. But before, I have no problem using @SOD during daytime. Thanks!
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ralphmartin wrote:I think you're right on this sir. But ive read somewhere in this forum that using @SOD during non SOD time can cause untimely disconnections. But before, I have no problem using @SOD during daytime. Thanks! Fault ticket no. 8976514 I think the fault ticket has already been closed by Bayan but I emailed them and requested for the reactivation of it. I hope that the local Bayantel offices keeps a track record of the previous repairs of a certain subscriber para madali malaman ang error and for easy troubleshooting. Is it a good idea if I request for a new modem so that we can eliminate possible factors of the disconnection? Im getting a huge lead that the modem is the one causing the disconnections.
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You can request for a new modem if you suspect it is the modem that is at fault. A very good modem will usually give you 2-3 years life span, longer if it is taken cared of properly. The only way to find out if it is indeed the modem is for it to be tested by using another modem. You can request a new modem from the hot line. Modem replacements are for free as long as you are a subscriber of Bayan. It is part of the service we pay for.
Will make a follow up on this thru our Bayan Moderators. Thanks for updating us here at the Forum.ralphmartin wrote:ralphmartin wrote:I think you're right on this sir. But ive read somewhere in this forum that using @SOD during non SOD time can cause untimely disconnections. But before, I have no problem using @SOD during daytime. Thanks! Fault ticket no. 8976514 I think the fault ticket has already been closed by Bayan but I emailed them and requested for the reactivation of it. I hope that the local Bayantel offices keeps a track record of the previous repairs of a certain subscriber para madali malaman ang error and for easy troubleshooting. Is it a good idea if I request for a new modem so that we can eliminate possible factors of the disconnection? Im getting a huge lead that the modem is the one causing the disconnections.
The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. Bayan Forum Rules
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Fault ticket no. 8976514 was reopened when you made a ff up thru customer support email. Kindly wait for the feedback from Legaspi techs tom. Thanks.
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Mikos wrote:You can request for a new modem if you suspect it is the modem that is at fault. A very good modem will usually give you 2-3 years life span, longer if it is taken cared of properly. The only way to find out if it is indeed the modem is for it to be tested by using another modem. You can request a new modem from the hot line. Modem replacements are for free as long as you are a subscriber of Bayan. It is part of the service we pay for.
Will make a follow up on this thru our Bayan Moderators. Thanks for updating us here at the Forum.ralphmartin wrote:ralphmartin wrote:I think you're right on this sir. But ive read somewhere in this forum that using @SOD during non SOD time can cause untimely disconnections. But before, I have no problem using @SOD during daytime. Thanks! Fault ticket no. 8976514 I think the fault ticket has already been closed by Bayan but I emailed them and requested for the reactivation of it. I hope that the local Bayantel offices keeps a track record of the previous repairs of a certain subscriber para madali malaman ang error and for easy troubleshooting. Is it a good idea if I request for a new modem so that we can eliminate possible factors of the disconnection? Im getting a huge lead that the modem is the one causing the disconnections. more than 2 years na sir ang modem ko. HUAWEI SMARTAX MT8800
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