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kenny
Posted: Saturday, July 03, 2010 7:27:07 PM
Rank: Newbie
Groups: Member

Joined: 7/3/2010
Posts: 8
Points: 24
This is so damn funny am accessing from a net cafe, while my DSL was so idle @ home...
Here it is...

I enjoyed my dsl connection just for a week, and after that I experienced intermittent connection more often.
I already sent an email to CS and they given me the fault ticket number. 9295734
Acct no.: 340646231

Problem Description:
From the router the DSL LED is flashing every a minute or so...
I can't even browse...

I also tried to power cycle my PC and the router just in case to solve my dsl prob, but it didn't work...
Hmmm... I think I should have more patience till a bayan-personnel come to our house and check the problem...

I am a stand alone subscriber, so going out to call 181 or going to a Bayan Center is a bit hassle for me...

hmmm. just wanna ask since I am just a new subscriber to bayandsl and currently in plan 999 is it advisable for me to
downgrade my plan since I am having this kind of situation now and not enjoying the full service of my current plan?

thanks.
jps001
Posted: Saturday, July 03, 2010 10:10:38 PM

Rank: Advanced Member
Groups: Member

Joined: 4/15/2008
Posts: 638
Points: 1,482
u need to wait for the 1 year lock in period to lapse before u can downgrade, that's what i know. don't know if they changed it.



Mikos
Posted: Saturday, July 03, 2010 11:46:28 PM

Rank: Moderator
Groups: Member , Moderator

Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
Thanks for the update. Let us know what happens to the report you made that way we can follow this up thru our Bayan Moderators.

As for the downgrade, I know you cannot downgrade plans until you finish your one year lock in period. The only time a downgrade is allowed is when the subscriber is too far off from the nearest facility that the physical line itself cannot sustain the speed the subscriber has gotten. Such a problem would only be apparent if the subscribed speed is at least 2.0 and above. Speeds below 2.0 is rarely affected by distance issues. The best solution here here is for BayanDSL to fix the problem, and for you to continue providing feedback to BayanDSL regarding the repair being done.

You can also check the following erstwhile waiting for the feedback from technical support:

1) Check if your modem is near any of the following devices: TV sets (CRT Monitors also), UPS, AVRs, transformers, high powered lamps, huge speakers, base of wireless phones, refrigerators, air con, routers (if you own one, it is not advisable that it is inches beside the modem, 12-24 inches distance is recommended), and other similar devices.
2) Check also if the phone cable connecting the modem to the ADSL filter for any bites, exposed wires or irregularities.
3) Check also the brown cable connecting the phone jack to the box outside of your house for any irregularities, bite marks, or exposed wires.
4) Check also if the phone cable connecting the modem to the ADSL filter is the correct length (roughly three meters).
5) If you have a carpet like table cloth where you place the modem, better place a thick book in between as this can cause static electricity and thus affect your internet connection.
6) Make sure that the modem is in a well ventilated area.
7) Check if the phone cable connecting the modem to the ADSL filter is mingling with many wires coming from other appliances. If it does, better isolate or segregate them and move the modem's phone cable away from the other wires.
8) If you use phone extensions, please remove them as the ADSL filter supplied during the installation can only handle one phone unit.

These things can be done at home and will help improve your connection in the long run.

I hope this helps.
Angel

kenny wrote:
This is so damn funny am accessing from a net cafe, while my DSL was so idle @ home...
Here it is...

I enjoyed my dsl connection just for a week, and after that I experienced intermittent connection more often.
I already sent an email to CS and they given me the fault ticket number. 9295734
Acct no.: 340646231

Problem Description:
From the router the DSL LED is flashing every a minute or so...
I can't even browse...

I also tried to power cycle my PC and the router just in case to solve my dsl prob, but it didn't work...
Hmmm... I think I should have more patience till a bayan-personnel come to our house and check the problem...

I am a stand alone subscriber, so going out to call 181 or going to a Bayan Center is a bit hassle for me...

hmmm. just wanna ask since I am just a new subscriber to bayandsl and currently in plan 999 is it advisable for me to
downgrade my plan since I am having this kind of situation now and not enjoying the full service of my current plan?

thanks.




FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES.


The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules.


If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber.


Bayan Forum Rules
kenny
Posted: Sunday, July 04, 2010 4:16:22 PM
Rank: Newbie
Groups: Member

Joined: 7/3/2010
Posts: 8
Points: 24
I am still monitoring my connection... If this is going to be stable... I got a net connection just now and the DSL LED indicator on the ZTE router is not flashing constantly, but still I will still monitor my net connection and I will wait for the Bayan personnel its 24hours from my report.

hmmm... I want to ask is there an allocated consumable bandwidth with my plan that's why I got disconnected and wait for some time to fill in that consumed bandwidth to have a connection again? I know that there maybe some technical flaws and I understand that... Maybe I just freaked out and thought that I am not with unlimited usage and my connection is not always ON... and do I need to be authenticated each time I open my PC just to have an instant connection? (because I'm used to, every time I open my PC there'll be a connection for a while hehehe) and found out bayan is not like that... well I think I might be used to a new kind of connectivity... :-)

and I followed your suggestions above...
Mikos
Posted: Monday, July 05, 2010 2:09:32 AM

Rank: Moderator
Groups: Member , Moderator

Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
DSL is technically an always ON connection. Meaning, the DSL signal is not supplied to you only when you need it. Whether you use it or not there is a DSL signal flowing through your connection.

Now why do you need to use a PPPoE dialer? This is the infrastructure used by most ADSL companies to authenticate their valid subscribers specially if they use POTS (plain old telephone system). Thus you need to authenticate (dial in) every time you open your PC.

The only time perhaps you do not need to do that is when you leave your computer running all the time. Or in the case of having a router or modem/router where it is always switched on, then the modem/router does not repeatedly dial in just to have your connection because it only needs to do that once, unless the connection gets severed for one reason or the other.

As for the consummable bandwidth, you are on an unlimited basis. BayanDSL does not measure how much bandwidth you consume. It only places a cap on your transfer rate according to your subscribed plan. Example, if you are on Plan 999, your speed cannot exceed 1.0 mbps during non-SOD and 1.5 mbps during SOD. The only time it will exceed that if there is plenty of bandwidth, and the capping is not in effect. But hardly that is the case as most ISPs now, have the max limit placed on each subscribed line which is based on the plan the subscriber paid for.

Please let us know what happens.


kenny wrote:
I am still monitoring my connection... If this is going to be stable... I got a net connection just now and the DSL LED indicator on the ZTE router is not flashing constantly, but still I will still monitor my net connection and I will wait for the Bayan personnel its 24hours from my report.

hmmm... I want to ask is there an allocated consumable bandwidth with my plan that's why I got disconnected and wait for some time to fill in that consumed bandwidth to have a connection again? I know that there maybe some technical flaws and I understand that... Maybe I just freaked out and thought that I am not with unlimited usage and my connection is not always ON... and do I need to be authenticated each time I open my PC just to have an instant connection? (because I'm used to, every time I open my PC there'll be a connection for a while hehehe) and found out bayan is not like that... well I think I might be used to a new kind of connectivity... :-)

and I followed your suggestions above...




FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES.


The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules.


If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber.


Bayan Forum Rules
kenny
Posted: Monday, July 05, 2010 7:34:39 AM
Rank: Newbie
Groups: Member

Joined: 7/3/2010
Posts: 8
Points: 24
DSL is technically an always ON connection. Meaning, the DSL signal is not supplied to you only when you need it. Whether you use it or not there is a DSL signal flowing through your connection.

if the DSL LED indicator keeps on flashing (the MODEM is trying to be in activation status) means there is a DSL signal or not? and my acct needs to be reactivated again for the LED to stay ON?

Last night I @ around 11:45 pm the DSL LED indicator stayed ON and monitored it till 2 am, and when I opened my PC this morning its not flashing anymore (I hope so), so this means that I didn't receive a DSL signal for the past 2 days/technically/ and the acct. is activated again? (and I'll still let my line check when the Bayan personnel comes today)

Now why do you need to use a PPPoE dialer? This is the infrastructure used by most ADSL companies to authenticate their valid subscribers specially if they use POTS (plain old telephone system). Thus you need to authenticate (dial in) every time you open your PC.

sounds very ancient to me... every subscribers have this one? (POTS) Eh? Anxious Angel Angel Angel

The only time perhaps you do not need to do that is when you leave your computer running all the time. Or in the case of having a router or modem/router where it is always switched on, then the modem/router does not repeatedly dial in just to have your connection because it only needs to do that once, unless the connection gets severed for one reason or the other.

As for the consummable bandwidth, you are on an unlimited basis. BayanDSL does not measure how much bandwidth you consume. It only places a cap on your transfer rate according to your subscribed plan. Example, if you are on Plan 999, your speed cannot exceed 1.0 mbps during non-SOD and 1.5 mbps during SOD. The only time it will exceed that if there is plenty of bandwidth, and the capping is not in effect. But hardly that is the case as most ISPs now, have the max limit placed on each subscribed line which is based on the plan the subscriber paid for.

Please let us know what happens.

^
^
Thanks for the explanation.


Mikos
Posted: Monday, July 05, 2010 12:00:29 PM

Rank: Moderator
Groups: Member , Moderator

Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
Errr.... This is not how it goes. Let me explain further the technology of DSL.

DSL is known as a broadband internet service. It is literally a broadband service. Why? If you noticed, sounds are made up of different frequencies (also known as bands). Voice occupies the lower portion of the bandwidth (aka the frequency range). Plain Old Telephone Systems (POTS) which is the common technology utilized now to deliver the telephone service, only uses the lower portions of the frequency range to deliver voice and fax. The upper frequencies are not utilized. Thus, the advent of DSL (Digital Subscriber Line). With the use of a modem, data can be converted into sounds and made to travel through a copper medium like that used in the telephone system. Modem is short for modulation and demodulation. Now how is the modem able to send data through the phone line? When the modem is first switched on, it then tries to synchronize with the DSLAM (this is the equipment of the ISP where you are connected to). When we say synchronize, the modem and the DSLAM exchanges data as to which bandwidths (aka frequency ranges) are available for data transmission both in the downstream and upstream. When this is done properly you get a solid DSL light. If for one reason or another this is not achieved, you get a blinking DSL light. We only say that there is a DSL signal flowing in the line just to plainly put that the account is active and advise non-tekkies that their DSL is activated. But in reality, all the frequencies needed to transmit data are already present whether you have a DSL account or not. It just so happens that if you do not have a DSL account, the DSLAM will not recognize your number or your line as having the right to access such frequencies or bandwidths for data transmission and thus would not be able to use any modem for that purpose. The synchronization process between the modem and the DSLAM can be interrupted or affected by many things, like interferences in the line itself, along the route of the cable from your home to the DSLAM, even gadgets in your own home can affect it.

When your DSL light was blinking for the past 2 days, it simply meant that your modem could not synchronize with the DSLAM as there are obstacles or interferences causing it to properly contact and synchronize with the DSLAM.


kenny wrote:

Last night I @ around 11:45 pm the DSL LED indicator stayed ON and monitored it till 2 am, and when I opened my PC this morning its not flashing anymore (I hope so), so this means that I didn't receive a DSL signal for the past 2 days/technically/ and the acct. is activated again? (and I'll still let my line check when the Bayan personnel comes today)




Really it is ancient. It is the easiest way to deploy DSL though. The other way to deploy internet connectivity now is through wireless broadband. But between a wireless broadband internet and a cable based internet, the wired cousins are still faster.

kenny wrote:
sounds very ancient to me... every subscribers have this one? (POTS) Eh? Anxious Angel Angel Angel




FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES.


The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules.


If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber.


Bayan Forum Rules
kenny
Posted: Monday, July 05, 2010 12:28:20 PM
Rank: Newbie
Groups: Member

Joined: 7/3/2010
Posts: 8
Points: 24
wow pretty knowledgeable explanation, and am pretty dumb with the tech terms your using (hehehehe), and am learning from your informations. Thanks

The Bayan personnel came and checked the connections, I told him that I got connected last night and I monitored it till lately and the the DSL light is not flashing anymore, and I asked him what could be the probable cause, he said, maybe the line outside near in my area cause the problem, like what you've explained "obstacles or interferences" with the DSL line cables outside. And if there's going to be a problem in the future (I hope not) he told to me to call 181.

Thanks for time being in taking up my concern.
kenny
Posted: Monday, July 05, 2010 2:07:46 PM
Rank: Newbie
Groups: Member

Joined: 7/3/2010
Posts: 8
Points: 24
Okay... just around this 2pm intermittent connection again...

I will still monitor my connection...

hmmmm.. an intermittent connection... is weather also a factor for connectivity prob? coz its thundering here bit dark clouds are forming even the sun is still hot... will this affect my connection? for wireless connection it's a factor right.. ^_^, I just noticed coz the DSL LED flash a couple of times and I'm afraid I'd be cut off again...
kenny
Posted: Monday, July 05, 2010 3:45:10 PM
Rank: Newbie
Groups: Member

Joined: 7/3/2010
Posts: 8
Points: 24
I couldn't hardly believe this. ~.~

so I called 181 and requested to re-opened my fault ticket no. 9295734

from my last post its around 2 pm of July 5, 2010 that I'm having intermittent connection again and after that 3o minutes later same prob... DSL LED was flashing again and here it is a post at around 3:44 the the DSL LED stayed on again...

well I'll observed the connection again...

Thanks
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