Rank: Moderator
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Joined: 3/27/2009
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Agnes wrote:wala nang magagawa kung magrereport pa ako sayang ng oras sa walang kwenta,matatapos din to. Our attitudes and the way we look at things can make things happen or break it.
All I know is when I had a problem with my DSL, it took Bayan almost 5 months to fix it. But I knew it was a complicated problem. My patience paid off because when they fixed it, it was for good. I have seen the same happen to many of us here. Technology is not perfect. I am not saying the service should not be improved. It should be.
We all have our choices after all.
 FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Advanced Member
Groups: Member
Joined: 5/31/2009
Posts: 112
Points: 336
Location: Philippines
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Opinion lang po ito a.
Sa tingin ko kasi hindi naman siguro masama kung maglagay ang bayantel ng proper online complaints dito sa forum kasi sila mismong mga admins and other forumers ay sigurado ako mababasa naman siguro nila. Para yung mga workers nila magseryoso naman sa trabaho kasi yung iba sa kanila hindi nila alam ung ginagawa nila minsan lack of information pa kahit na pinaliwanag na ng mabuti yung problema. Akala ko ba recorded ung mga tawag sa kanila. Kasi minsan papunta sila ng technician nde nya nagawa pero alam nya na kung ano ang dahilan at papalitan kaya hindi pa daw nya papaclosed ung fault ticket at tumawag daw kami ulit para magawa na, then pinalitan nila technician after tumawag kami ulit, tapos pupunta nga ung pumalit at sasabihin sayo na nagsisinungaling lang daw yung technician na naunang pumunta kahit na tama ung sinasabi nung naunang technician, hindi po ba sinasabi ng maayos sa technician yung tinatawagan namin sa hotline? Yung iba pa nga nilang technician na pinapapunta kapag sira ung net namin e nagproprovide pa ng user account ng mataas na plan para e dial sa PPPoE dialer dahil lang nde nya pa naaayos e then sabi yun daw ang gamitin namin kasi mas mataas nga daw un. E hindi naman dun masosolve ung problema e. Tama po ba naman ung mga ganun. Based on my exp. lang po kaya ko nasabi.
So diba mas maganda kung online dahil marami ang makakabasa. Kasi kung sa kanila ka lang mismo magreklamo sila lang ang makakabasa or makakarinig wala namang mangyayari e kasi magtatakipan lang yung mga empleyado ng bayantel lalo na pagmagkakakilala. Unlike kung meron po tayong online complaints dito sa forum siguro naman may takot na silang magkamali or hindi gawin ng tama ung trabaho nila. Para pwede pong matanggal at mabawasan yung mga hindi maayos mag serbisyo lalo na pag may strong evidences yung complainants. Basta sana wala lang po foul language. What do you think?
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 10,097
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Location: Sa Web (aka Cyberspace)
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theinvulnerable wrote:Opinion lang po ito a.
Sa tingin ko kasi hindi naman siguro masama kung maglagay ang bayantel ng proper online complaints dito sa forum kasi sila mismong mga admins and other forumers ay sigurado ako mababasa naman siguro nila. Para yung mga workers nila magseryoso naman sa trabaho kasi yung iba sa kanila hindi nila alam ung ginagawa nila minsan lack of information pa kahit na pinaliwanag na ng mabuti yung problema. Akala ko ba recorded ung mga tawag sa kanila. Kasi minsan papunta sila ng technician nde nya nagawa pero alam nya na kung ano ang dahilan at papalitan kaya hindi pa daw nya papaclosed ung fault ticket at tumawag daw kami ulit para magawa na, then pinalitan nila technician after tumawag kami ulit, tapos pupunta nga ung pumalit at sasabihin sayo na nagsisinungaling lang daw yung technician na naunang pumunta kahit na tama ung sinasabi nung naunang technician, hindi po ba sinasabi ng maayos sa technician yung tinatawagan namin sa hotline? Yung iba pa nga nilang technician na pinapapunta kapag sira ung net namin e nagproprovide pa ng user account ng mataas na plan para e dial sa PPPoE dialer dahil lang nde nya pa naaayos e then sabi yun daw ang gamitin namin kasi mas mataas nga daw un. E hindi naman dun masosolve ung problema e. Tama po ba naman ung mga ganun. Based on my exp. lang po kaya ko nasabi. We already have that here. The Forum is already functioning as a feedback mechanism for BayanDSL. The difference lang is that the Forum is not an online technical support. Hindi rin ito nababasa ng technical support hot line. Only the management of BayanDSL can read this. Separate kasi ang Forum from the technical support hot line. While complains are entertained here for feedback, it is however understood na dapat na report na ito sa hot line. We can also individually send our feedback to BayanDSL via their customer feedback email: customercare@bayan.com.ph.
I laud your suggestion na dapat me online feedback mechanism. Eto na nga yung forum.
As for your experience with the technicians, dapat lang na ireport mo o magbigay tayo ng feedback regarding their technician's behavior when they visit us. Yung iba kasi sa mga technicians nila are not really from Bayan, but are sub contractors. This is the reason why it is important also that after our interaction with their technicians and we do no not like the way they did their job and we have a valid reason to do so, tawagan natin ang hot line or magbigay tayo ng feedback sa BayanDSL. Me technician ID number ang mga yan. Whenever a technician visits my house before, I always ask for their technician ID number. That way, if I disliked their service, I can report them. I also get their names. Para kung nagustuhan ko naman at karapat dapat yung naging serbisyo nya, I also give feedback and praise them, whether naayos nila o hindi, ang importante, they still did their best.
Hindi ho tama yung ginagawa ng ibang technicians that they use another account just so hindi ka magka problema sa connection mo. If you still know the technician, the date and time he visited you, better send an email either to customercare@bayan.com.ph or customersupport@Bayan.com.ph. Hindi tama yung ganu na ginagawa nila. Thus, Bayan do need our feedback on these things also. Now bakit hindi pwede i-post yung details dito? It is also to protect the technician, until proper investigation has been done. Kaya the details are rather emailed already.theinvulnerable wrote:So diba mas maganda kung online dahil marami ang makakabasa. Kasi kung sa kanila ka lang mismo magreklamo sila lang ang makakabasa or makakarinig wala namang mangyayari e kasi magtatakipan lang yung mga empleyado ng bayantel lalo na pagmagkakakilala. Unlike kung meron po tayong online complaints dito sa forum siguro naman may takot na silang magkamali or hindi gawin ng tama ung trabaho nila. Para pwede pong matanggal at mabawasan yung mga hindi maayos mag serbisyo lalo na pag may strong evidences yung complainants. Basta sana wala lang po foul language. What do you think? It is also important that we do our part and follow the rules. The forum has been serving as a feedback mechanism since it's inception. Notice na kung sinusunod yung rules, hindi namin pinagsasabihan yung forumer. Basta ang approach ay within the rules, we are more than happy to accommodate. I understand that some people, kung mainit ang ulo, they do things na hindi dapat. Naintindihan namin yun. Pero hindi din ibig sabihin na naintindihan namin, walang consequences. The rules were set there to make the forum efficient. Agree ako sa sinabi mo na dapat walang foul language, at dapat appropriate for a public forum.
This is a bit off topic but I will allow it since you are bringing a very good point. I believe that the other forumers will benefit from it. We will just have to limit it here though since we might drown the concern of Agnes.
Thank you once more.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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