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create ako ng bagong topic kasi na close na ung dati eh Account Number: 329049728 ngayon lang nagkaroon ng time mag reklamo kasi busy sa work. hehe 1) up to this moment, i am still experiencing disconnections (dsl light blinks indefinitely) 2) 5x na pumunta ang tech last month, wala pa rin naayos 3) my huawei modem was replaced by ZTE 4) i did not tweaked the modem's settings 5) ung router ko (NETGEAR) ang nag aauto dial sa connection 6) hirap ako mag connect sa modem na ito, minsan 2 hours straight na nagbblink ang ilaw sa DSL 7) ung request ko sa bayan office na i rewire ung connection sa poste, di pa rin nagagawa 8) sayang, nag upgrade pa naman ako ng plan 999 9) pwede ba magpalit ng modem, ibalik ung huawei? badtrip tong ZTE na to, parang ung scandal... 10) mas lumala ang sitwasyon ng koneksyon ko sa mga moderators jan paki forward na lang sa tech support. mag eemail na rin ako sakanila ayoko na mag ingles, mahirap mag ingles pag badtrip
 
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wala po tayonog stock na Huawei MT880.. un account mo may report na but, need to set your availability...
 
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sir, kanina na disconnect ako, hirap ako maka connect uli, mga 1.5 hours bago maka connect nag isolate ako para ma trim down ung possibilities 1) inalis ko muna ung connection sa router and pc, lagi pa rin nag ddc ung ilaw ng dsl 2) pag tinanggal ko ung adsl line, steady ang blink ng dsl, ang pagkakaaalam ko pag tinaggal mo yung wire eh dapat walang ilaw 3) macconnect ako for 10 secs then disconnect uli 4) habang tinatype ko to, na disconnect na naman 5) lalo akong nabadtrip ano kaya problema sir?
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ralphmartin wrote:sir, kanina na disconnect ako, hirap ako maka connect uli, mga 1.5 hours bago maka connect
nag isolate ako para ma trim down ung possibilities
1) inalis ko muna ung connection sa router and pc, lagi pa rin nag ddc ung ilaw ng dsl
One way to totally isolate the router and the modem is to set them apart and switch off the router. Although what you did is a good way to isolate the devices.ralphmartin wrote:2) pag tinanggal ko ung adsl line, steady ang blink ng dsl, ang pagkakaaalam ko pag tinaggal mo yung wire eh dapat walang ilaw Not necessarily. Remember the modem will still check and try to sync up. Thus the DSL light may not always remain off. It will blink on occasions as the modem tries to sync with the IP DSLAM. We have to note that the modem cannot tell if there is a phone cable connected to it as its main function is to sync with the IP DSLAM. Once it is switched on, it will attempt to do that. The fact though that the DSL continues to blink without the cable attached means the modem is not defective. Ang mahirap eh pag wala ng cable at steady pa din yung DSL light.ralphmartin wrote:3) macconnect ako for 10 secs then disconnect uli
4) habang tinatype ko to, na disconnect na naman
5) lalo akong nabadtrip
ano kaya problema sir? The main problem could be in the physical line. Mod Khupalkah already saw your report. Please call the hotline and advise them as to when would you be available to receive the technician. Thank you.
 FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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my thoughts on number 2: sa dati ko kasing modem (huawei), wala talaga siya ilaw pag wala yung wire. ung sa physical line, matagal ko nang rineport na kung pwede i rewire ung connection sa electric post, di naman ginagawa ng tech. malaki kong problema ay ang hirap mag reconnect, ok naman connection mejo bawas na nga disconnections, ung pagconnect lang ako hirap. kagabi, 1 hour bago maka connect agad... mamaya upload ko video ng ilaw ng modem. i think, mas maganda ata HUAWEI kesa sa ZTE, kaya lang wala na stock. pwede ba akong gumamit ng ibang modem? for example, bibili ako...
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eto ung video ng disconnection. sa dati ko kasing modem which is huawei, di naman mahirap magconnect. http://www.youtube.com/watch?v=Ih2Y_mRTeJc
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ano kaya ang problema sa videong pinost ko?
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ralphmartin wrote:my thoughts on number 2: sa dati ko kasing modem (huawei), wala talaga siya ilaw pag wala yung wire.
ung sa physical line, matagal ko nang rineport na kung pwede i rewire ung connection sa electric post, di naman ginagawa ng tech.
malaki kong problema ay ang hirap mag reconnect, ok naman connection mejo bawas na nga disconnections, ung pagconnect lang ako hirap.
kagabi, 1 hour bago maka connect agad... mamaya upload ko video ng ilaw ng modem.
i think, mas maganda ata HUAWEI kesa sa ZTE, kaya lang wala na stock.
pwede ba akong gumamit ng ibang modem? for example, bibili ako...
Hindi ka po pwede gumamit ng modem na binili mo lng for your BayanDSL sir. Yung mga modem po kc na binibigay sa subscribers are pre-configured na sya. Upon checking may OPEN fault ticket pa po sa account nyo, for dispatch na lng sya, just call the hotline kung may available time na kayo para mapuntahan ng tech.
-- Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat--
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sir, sa totoo lang, as much as possible sana dito ako matulungan sa forum, pinost ko na yung video sa youtube. Kasi kung yung dating mga field techs ang pupunta sa amin, ganun din, walang progress sir. or baka naman normal na sa ZTE modem ang mahirap mag reconnect pag na DC? Hindi sir ganun kagaling techs dito, I've been requesting that they rewire the connection on the post for a very long time pero di pa rin nila ginagawa. hanggang sa nagpalit na ako ng modem as a last resort. pabalik balik lang sila, ayoko lang mangyari na dumating sa point na magkasagutan na kami ng tech. paki view na lang ng video na pinost ko, baka may previous problem na ganun at naayos by changing any settings. salamat
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The modem is in bridged mode by default. Once a modem is set to bridged mode, it does not manage the connection. It merely negotiates the sync rate between the IPDSLAM and itself. Other than that, either it is really defective or it is working as there are no settings that can be adjusted, unless it is a very sophisticated modem. Please keep on reporting the problem. I am also using a ZTE modem and I am not experiencing any problems with it. And yes, it is on Bridged mode as I do have a router.ralphmartin wrote:sir, sa totoo lang, as much as possible sana dito ako matulungan sa forum, pinost ko na yung video sa youtube. Kasi kung yung dating mga field techs ang pupunta sa amin, ganun din, walang progress sir. or baka naman normal na sa ZTE modem ang mahirap mag reconnect pag na DC?
Hindi sir ganun kagaling techs dito, I've been requesting that they rewire the connection on the post for a very long time pero di pa rin nila ginagawa. hanggang sa nagpalit na ako ng modem as a last resort. pabalik balik lang sila, ayoko lang mangyari na dumating sa point na magkasagutan na kami ng tech. paki view na lang ng video na pinost ko, baka may previous problem na ganun at naayos by changing any settings.
salamat
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Mikos wrote:The modem is in bridged mode by default. Once a modem is set to bridged mode, it does not manage the connection. It merely negotiates the sync rate between the IPDSLAM and itself. Other than that, either it is really defective or it is working as there are no settings that can be adjusted, unless it is a very sophisticated modem. Please keep on reporting the problem. I am also using a ZTE modem and I am not experiencing any problems with it. And yes, it is on Bridged mode as I do have a router.ralphmartin wrote:sir, sa totoo lang, as much as possible sana dito ako matulungan sa forum, pinost ko na yung video sa youtube. Kasi kung yung dating mga field techs ang pupunta sa amin, ganun din, walang progress sir. or baka naman normal na sa ZTE modem ang mahirap mag reconnect pag na DC?
Hindi sir ganun kagaling techs dito, I've been requesting that they rewire the connection on the post for a very long time pero di pa rin nila ginagawa. hanggang sa nagpalit na ako ng modem as a last resort. pabalik balik lang sila, ayoko lang mangyari na dumating sa point na magkasagutan na kami ng tech. paki view na lang ng video na pinost ko, baka may previous problem na ganun at naayos by changing any settings.
salamat
have you seen my video?
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Hi Ralphmartin (and to the tech support),
Parehong-pareho tayo ng problem as in 100% gusto ko i-copy yung na-enumerate mong details. Ginawa ko na din ang possible solutions na ginawa pero wala pa ding magandang outcome. May error na di nag-rerespond ang remote computer, at saka yung limited connectivity. I tried to repair it, sabi ng error di daw nagbibigay ng IP Address so I have to contact the network administrator. So, ilang beses ko na din na itawag sa hotline ng bayantel, pareho-pareho lang naman ang pinapagawa nila sa sa skin.. switch off ang modem, paghihintayin ako ng several minutes, then pinapa-on ang modem, then redial. Same ang sagot nila sa akin, papapuntahin ang technician. Eto si technician pupunta ng bahay namin, papalitan ang modem. Kinabukasan, persistent pa din ang dis-connection. Napapansin ko lang magsisimula ang problem beginning 7pm until around 10:30 pm, intermittent ang disconnection. Kasi po pag lampas ng 10:30 di na talaga ako maka-konek, even until 12am. Sa bwisit ko kahit 12am na, tumatawag ako sa support using cellphone, kasi pinatanggal ko na landline ng bayantel. Dagdag pa yun sa inis ko dahil additional charge pa yun sa akin.
Nagsimula ang problem the day after Bagyong Basyang, everyday yun ang problem ko. Minsan di na ko nagtry magkonek dahil tataas na naman bill ko sa cellphone company, or pinagtyatyagaan ko na mag disconnect, re-connect, disconnect- reconnect. Kasi kahit mkakonek ka sa network, di naman maka-access ng internet!!! So i have to disconnect and then reconnect. Tumawag uli ako kagabi, as usual same old story ang pinag-gagawa ng kausap ko at papupuntahin ang technician. Napansin ko din na bumagal na din ang connection ko. Pa-3 years na kami subscriber ng BayanDSL this September, pero wala naman ganito problem dati. Ang dami ko pa ngang na-convinced na piliin ang BayanDSL pag nagtatanong sila sa kin ng magandang service ng ISP. I won't do that now, dahil sa experiences namin ngayon. The mere fact na halos sa gabi na lang kami gumagamit ng internet dahil syempre nasa work kami maghapon.
Kaya naisipan ko nga ngayon na mag-browse if talagang may problem ang Bayantel sa facilities nila, at di pala ako nag-iisa sa sentiments ko. Dapat mas gumanda ang service ng Bayantel since mas madami na ang competitors ninyo. As in sobrang nakakapikon na at naiisipan ko na maghanap ng bagong ISP dahil sa problem na ito.
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Ganun din nga pala ako although almost a week p lang ang dsl ko. Normal lang ba ung ganito n mahirap maka connect s mga bagong connection? Blinking dsl light nga p rin ung modem ko bago ako umalis kagabi s bahay around 8 pm un. Since 5am yesterday di n ako makakunek, tinawag ko n s customers service, mag didispatch daw ng tech mamaya. Nakakafrustrate lang kc araw araw n halos nasa bahay ung tech, di p rin naayos. Kaibahan lang ng problema ko s connection ko compared nun senyo, pag naka connect ako, tumatagal ng more or less 8 hours n connected ako. Pero pag nag blink n ang dsl light, it takes forever for the modem to establish a solid light again. Na isolate ko n ung modem like inilayo s lahat ng equipment n me static electricity at iba pang troubleshooting n pede kong gawin to have a solid dsl light. Ganun p rin. Di ko lang alam ngayon kung steady n sya. Two days ago, ganun din ung problema ko pero after a while nag ssteady nman ung dsl light.
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Ganito rin problema ko sa connection ko.
account number 335158075 taga legazpi city ako... sana maaus na mahigit 1yr na tong problemang to.. pagod na ako kakatawag sa customer service.. pa help naman mods.. ginawa ko na lahat ng sinasabi ng bawat agent na nakakausap ko.. nka tatlo technician na rin nag punta d2. wala pa rin. pa help naman moderators d ako marunong mag post ng new topic d2.. baguhan lang.. salamat kung me maitutulong po kau...
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With all your due respects, I have seen the video prior to replying to it. We use the same modem type and it will going on two years already since I have the modem. I was merely explaining how settings in the modem can't affect the connection if it is in bridged. It was just a sugar coated way of saying, you are not allowed to access the modem's interface and change any of it as that can be considered as modem tampering already. Technicians at BayanDSL have already pre configured their modems to be used on a bridged status. It was another way of saying that the problem is where you suspected it, it could be in the physical line itself.
ralphmartin wrote:
have you seen my video?
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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This is considered as an off topic remark. Please read the rules. This post should be disregarded in the overall discussion of the TS concern.
Leyton, please read the rules and start your own thread.Leyton wrote:Hi Ralphmartin (and to the tech support),
Parehong-pareho tayo ng problem as in 100% gusto ko i-copy yung na-enumerate mong details. Ginawa ko na din ang possible solutions na ginawa pero wala pa ding magandang outcome. May error na di nag-rerespond ang remote computer, at saka yung limited connectivity. I tried to repair it, sabi ng error di daw nagbibigay ng IP Address so I have to contact the network administrator. So, ilang beses ko na din na itawag sa hotline ng bayantel, pareho-pareho lang naman ang pinapagawa nila sa sa skin.. switch off ang modem, paghihintayin ako ng several minutes, then pinapa-on ang modem, then redial. Same ang sagot nila sa akin, papapuntahin ang technician. Eto si technician pupunta ng bahay namin, papalitan ang modem. Kinabukasan, persistent pa din ang dis-connection. Napapansin ko lang magsisimula ang problem beginning 7pm until around 10:30 pm, intermittent ang disconnection. Kasi po pag lampas ng 10:30 di na talaga ako maka-konek, even until 12am. Sa bwisit ko kahit 12am na, tumatawag ako sa support using cellphone, kasi pinatanggal ko na landline ng bayantel. Dagdag pa yun sa inis ko dahil additional charge pa yun sa akin.
Nagsimula ang problem the day after Bagyong Basyang, everyday yun ang problem ko. Minsan di na ko nagtry magkonek dahil tataas na naman bill ko sa cellphone company, or pinagtyatyagaan ko na mag disconnect, re-connect, disconnect- reconnect. Kasi kahit mkakonek ka sa network, di naman maka-access ng internet!!! So i have to disconnect and then reconnect. Tumawag uli ako kagabi, as usual same old story ang pinag-gagawa ng kausap ko at papupuntahin ang technician. Napansin ko din na bumagal na din ang connection ko. Pa-3 years na kami subscriber ng BayanDSL this September, pero wala naman ganito problem dati. Ang dami ko pa ngang na-convinced na piliin ang BayanDSL pag nagtatanong sila sa kin ng magandang service ng ISP. I won't do that now, dahil sa experiences namin ngayon. The mere fact na halos sa gabi na lang kami gumagamit ng internet dahil syempre nasa work kami maghapon.
Kaya naisipan ko nga ngayon na mag-browse if talagang may problem ang Bayantel sa facilities nila, at di pala ako nag-iisa sa sentiments ko. Dapat mas gumanda ang service ng Bayantel since mas madami na ang competitors ninyo. As in sobrang nakakapikon na at naiisipan ko na maghanap ng bagong ISP dahil sa problem na ito.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Start your own thread. Please read the rules. Thank you. This is an off topic remark.aiyu15 wrote:Ganito rin problema ko sa connection ko.
account number 335158075 taga legazpi city ako... sana maaus na mahigit 1yr na tong problemang to.. pagod na ako kakatawag sa customer service.. pa help naman mods.. ginawa ko na lahat ng sinasabi ng bawat agent na nakakausap ko.. nka tatlo technician na rin nag punta d2. wala pa rin. pa help naman moderators d ako marunong mag post ng new topic d2.. baguhan lang.. salamat kung me maitutulong po kau...
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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@ALL:
Please focus on the concern of ralphmartin. Any more off topic remarks in this thread shall be automatically deleted.
Thank you.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Mikos wrote:With all your due respects, I have seen the video prior to replying to it. We use the same modem type and it will going on two years already since I have the modem. I was merely explaining how settings in the modem can't affect the connection if it is in bridged. It was just a sugar coated way of saying, you are not allowed to access the modem's interface and change any of it as that can be considered as modem tampering already. Technicians at BayanDSL have already pre configured their modems to be used on a bridged status. It was another way of saying that the problem is where you suspected it, it could be in the physical line itself.
ralphmartin wrote:
have you seen my video?
but my previous modem, which is huawei, doesnt have any trouble connecting/dialling.. although nagdidisconnect sya due to physical line problems, walang hirap mag connect agad. ung sa modem ko ngayon mahirap although steady na connection di na masyadong na ddc.
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Different modems behave differently. AS can be seen with your observation here. I do have the same modem but perhaps one difference we have is that I have a router and I do not let the PC manage the connection. I am glad though that the DCs are already getting less. What do you mean mahirap mag dial? Or it is taking it a little longer to dial yet the connection goes through?ralphmartin wrote:
but my previous modem, which is huawei, doesnt have any trouble connecting/dialling.. although nagdidisconnect sya due to physical line problems, walang hirap mag connect agad. ung sa modem ko ngayon mahirap although steady na connection di na masyadong na ddc.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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