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Rank: Newbie
Groups: Member
Joined: 8/29/2010
Posts: 5
Points: 15
Location: 005 kalayaan b. batasan hills qc
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please fix my dsl connection my account number: 340438515
no one in your tech support is responding in my email. this has been 2 weeks of of reoccuring issue with connection.
this is not just a simple loose cable. someone needs to fix the cable outside.
please respond i need a permanent fix. tnx in advance.
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Rank: Moderator
Groups: Member
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Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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When was the last time that you had this reported? If you can give the last time you emailed them, I would appreciate it so that I would know how to follow this up with our Bayan Moderators. If you have any active reference number, fault ticket numbers or report numbers, please post it here so I can include it in my follow up. Thanks.
By the way, what happens to the DSL light on your modem when you get disconnected? Do advise me of that as well as the type of set up you have like if you have a router or is directly connected to the modem.
Thank you.jayceejek wrote:please fix my dsl connection my account number: 340438515
no one in your tech support is responding in my email. this has been 2 weeks of of reoccuring issue with connection.
this is not just a simple loose cable. someone needs to fix the cable outside.
please respond i need a permanent fix. tnx in advance.
 FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Newbie
Groups: Member
Joined: 8/29/2010
Posts: 5
Points: 15
Location: 005 kalayaan b. batasan hills qc
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yes i reported this to bayantel office at 8/27/2010 reference number #725990 this is actually my 5th times i already did email many times, phone support troubleshooting, and went to bayantel office personally for technical support and now i did try my luck here. all fix(loose cable) appears to be temporary i remember dsl technician said that the cable outside needs to be reported as well in bayantel department and i did but no one is working on it and now no connection again.
-my dsl light is blinking when disconnected
-and its direct to modem.
Thank you in advance for working on me.
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Rank: Moderator
Groups: Member
, Moderator
Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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Follow up request has been made to the Bayan Moderators. Please check your thread on a regular basis for any replies coming from any of our moderators. Thank you.jayceejek wrote:yes i reported this to bayantel office at 8/27/2010 reference number #725990 this is actually my 5th times i already did email many times, phone support troubleshooting, and went to bayantel office personally for technical support and now i did try my luck here. all fix(loose cable) appears to be temporary i remember dsl technician said that the cable outside needs to be reported as well in bayantel department and i did but no one is working on it and now no connection again.
-my dsl light is blinking when disconnected
-and its direct to modem.
Thank you in advance for working on me.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Moderator
Groups: Moderator
Joined: 5/17/2008
Posts: 2,767
Points: 6,889
Location: Sa Bahay Namin
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FT423575 was already CLOSED yesterday.
ACTION TAKEN: REB Delta, SAME DP
Reason: DEFECTIVE Delta
ACK BY: JEFFREY
RESTORED DATE/TIME: 08/29/10 18:04
--Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat--
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Rank: Newbie
Groups: Member
Joined: 8/29/2010
Posts: 5
Points: 15
Location: 005 kalayaan b. batasan hills qc
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Yes. It was fix 08/29/10
But now its not working again 8/30/2010
6 times in 2 weeks same problem, same resolution, same fault, no permanent fix.
I need help again.
you may reference this ticket from email, i forgot the 2 ticket number via phone.
FT# 194505 8/16
ticket# 344805 8/24
# 725990 8/27
ticket no. 423575 8/28
Thanks for your immediate attention into this.
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Rank: Newbie
Groups: Member
Joined: 8/29/2010
Posts: 5
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Location: 005 kalayaan b. batasan hills qc
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pakicoordinate nman sa bayantel kasi., sabi ng dsl techncian tinatanggal daw nila yung line kasi kala nila walang linya. tuwing inaakyat nawawala e. inakyat kasi knina tapos nawala parang illegal connection lang yung bayan dsl ko e. pakiayos po ng linya pls
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Rank: Moderator
Groups: Moderator
Joined: 5/17/2008
Posts: 2,767
Points: 6,889
Location: Sa Bahay Namin
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jayceejek wrote:pakicoordinate nman sa bayantel kasi., sabi ng dsl techncian tinatanggal daw nila yung line kasi kala nila walang linya. tuwing inaakyat nawawala e. inakyat kasi knina tapos nawala parang illegal connection lang yung bayan dsl ko e. pakiayos po ng linya pls Nakaforward na po sa Area Tech natin yung fault ticket sir. I already included there yung post mo above. Kindly w8 na lang po sa feedback nila w/n the day.
-- Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat--
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