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Rank: Newbie
Groups: Member
Joined: 10/1/2009
Posts: 4
Points: 12
Location: Proj. 3, Q.C.
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bakit everytime na malapit na ang due date for payment ay lagi na lang intermittent ang internet connection? i've been a subscriber for almost a year na.
walang palya... lagi na lang ganito ang nangyayari. is this intentional or just a mere habitual coincidence? is this your way to remind us to settle our accounts?
after i've settled my account, ok na ulit yung connection.
i know that there's nothing wrong with the peripherals and the physical line. and i don't have patience and time to call your CSR to report such event. also wala akong landline subscription, just bayandsl.
wag naman po sanang ganito... we know our obligations and in return we expect your best service.
so i'm asking my fellow subscribers if you also experience this situation.
thank you.
acct. no. 337075509
quezon city
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Rank: Moderator
Groups: Member
, Moderator
Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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Nope. I do not experience this. Thanks for the feedback.
I understand you have problems there. With the service of BayanDSL on my account going on for two years, the only thing I can say is that it was well worth it. My patience with them did pay off. I do not blame them though why it took them at the onset to fix a problem a little longer as the problem was indeed very difficult. And I am saying this from a perspective of a DSL technician considering I have worked before as one for an internationally based DSL firm. On the other hand though, I know people who only subscribed to the DSL only service and yet they are able to report the problem to the hot line either by email or calling them using their celphones or any available land lines. For me the DSL is an investment and I take it seriously. Thus, I also invest time in it if necessary, after all I am paying for it. And so far, I am a happy camper with BayanDSL. Otherwise, I will not be attempting to help my fellow subscribers as a moderator in this Forum. I do know the feeling of having problems with the DSL. Thus, I am here to help.
There are instances that I get delayed also with the payment, but I never experienced the problem you have. What happens with your DSL light when you get disconnected? Does it blink? Does it go off?ciely wrote:bakit everytime na malapit na ang due date for payment ay lagi na lang intermittent ang internet connection? i've been a subscriber for almost a year na.
walang palya... lagi na lang ganito ang nangyayari. is this intentional or just a mere habitual coincidence? is this your way to remind us to settle our accounts?
after i've settled my account, ok na ulit yung connection.
i know that there's nothing wrong with the peripherals and the physical line. and i don't have patience and time to call your CSR to report such event. also wala akong landline subscription, just bayandsl.
wag naman po sanang ganito... we know our obligations and in return we expect your best service.
so i'm asking my fellow subscribers if you also experience this situation.
thank you.
acct. no. 337075509
quezon city
To those responding in this thread:
This section is only for valid subscribers. You are therefore advised to post your account numbers if you will respond in this thread.
As for me not posting it, I am a moderator and I have the privilege of privacy, hence there is no need for me to post my account number here. The other moderators and the management of BayanDSL know my account number as I have given it to them prior to accepting my function here as a moderator.
Thank you.
 FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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Rank: Newbie
Groups: Member
Joined: 10/1/2009
Posts: 4
Points: 12
Location: Proj. 3, Q.C.
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for the first few months, i've tried calling hotlines, email, even the text service. but after the same thing happens every time, i stop. i even request for call backs, but to no avail. don't get me wrong but i'm happy with my bayandsl, its just that sometimes its a real nuisance when i got dc while working on something in the net.
btw, my dsl led goes off then on again. like its trying to reestablish connection. hopefully after paying my bills tomorrow it'll go back to my happy, normal connection. i do have a wifi router. but my primary laptop was connected by a cable thru the router. no problem with the hardwares.
its just a recurring event every payment time. i guess i have to settle for what i have but still hoping for the best. lol
thanks.
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Rank: Moderator
Groups: Member
, Moderator
Joined: 3/27/2009
Posts: 9,989
Points: 18,085
Location: Sa Web (aka Cyberspace)
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Just a question... I just noticed from your post. What is the distance between your router and your modem? Any other devices near the set up? I do have a router myself and is on a full wireless connection throughout the house, with all the devices being on wireless.
How many days before or after your payment does the disconnection happen? After the due date, how many days do you get to experience it? Or how about before the due date, how many days before do you experience the disconnection? Where do you experience the disconnection? On the wired PC or on the wireless? Or on all the computers connected?ciely wrote:for the first few months, i've tried calling hotlines, email, even the text service. but after the same thing happens every time, i stop. i even request for call backs, but to no avail. don't get me wrong but i'm happy with my bayandsl, its just that sometimes its a real nuisance when i got dc while working on something in the net.
btw, my dsl led goes off then on again. like its trying to reestablish connection. hopefully after paying my bills tomorrow it'll go back to my happy, normal connection. i do have a wifi router. but my primary laptop was connected by a cable thru the router. no problem with the hardwares.
its just a recurring event every payment time. i guess i have to settle for what i have but still hoping for the best. lol
thanks.
FLAMERS shall be severely sanctioned!!!
Please lang MATINONG TANONG LANG SANA ANG ITANONG instead of NONSENSE ONES. The Forum is NOT an Online Technical Support.
For your DSL/Phone concerns please call the hot lines FIRST before posting it in the Forum.
This includes requests for port resets, DSL connection footprints (ATT and SNRs), requests for technicians and repairs.
Please read the Bayan Forum Rules. If the post is in size 6 or big sized font, it means I am addressing you as a moderator. If the post is in the default size, it means I am Mikos the plain subscriber. Bayan Forum Rules
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